General
Q: Does 1 Hotels have a loyalty or membership program?
A: Yes, 1 Hotels has Mission Membership, a purpose-driven loyalty/membership program, with no cost to join. For qualifying stays, Mission donates 1% of qualifying revenue to the member's choice among several environmental nonprofit partners. And for each new member, Mission plants a tree. Members also receive benefits including member rates, exclusive offers and experiences, hotel credits (on eligible rates), room upgrades (upon availability), late checkout (upon availability), personalized stays, mobile check-in and key via the 1 Hotels app, discounts on Goodthings retail shop, partner perks, and more. Membership accounts are shared across other Starwood Hotels brands—Baccarat Hotels and Treehouse Hotels—with benefits varying by brand.
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Q: Is 1 Hotels part of a larger hotel group or hospitality company?
A: 1 Hotels is one of the brands within Starwood Hotels. Starwood Hotels is the global hospitality company behind 1 Hotels & Homes, Baccarat Hotels & Residences, Treehouse Hotels, and SH Collection. Each brand offers a distinct hospitality experience, from 1 Hotels' nature inspiration to Baccarat Hotels' French heritage and artistry to Treehouse Hotels' playful "carefreedom."
Q: What are 1 Hotels' sustainability practices?
A: Sustainability is central to 1 Hotels' brand and operations. Its approach includes biophilic and conscious design, reclaimed and locally sourced materials, energy and water conservation, waste reduction and diversion, reusable and recyclable products, reduced reliance on single-use plastics, and locally and seasonally sourced food. 1 Hotels also pursues recognized green building certifications such as LEED and BREEAM where possible. Specific practices and certifications vary by property.
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Q: What is 1 Homes and is it related to 1 Hotels?
A: 1 Homes is the residential extension of the 1 Hotels brand. Crafted by award-winning architects, each residence is intentionally designed to reflect the surrounding landscape, showcasing stunning sights and inviting you to truly live local. With uninterrupted access to exclusive amenities, homeowners embrace a lifestyle that strikes a harmonious balance between a tranquil getaway and genuine comfort.
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Q: What is 1 Hotels, and what makes the brand unique?
A: 1 Hotels is a mission-driven luxury lifestyle hotel brand inspired by nature . The brand combines nature-led design, sustainable architecture and operations, wellness, locally influenced experiences, and warm hospitality. 1 Hotels is distinguished by its focus on connecting guests with the natural world while demonstrating that luxury and environmental responsibility can coexist.
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Q: What is Goodthings by 1 Hotels, and can I shop online?
A: Goodthings is 1 Hotels' retail shop, created to bring elements of the 1 Hotels experience home. The collection includes 1 Hotels signature fragrance and home products, wellness items, apparel, and accessories, as well as products from selected like-minded brands. Goodthings can be shopped online, while physical retail presence varies by 1 Hotels property.
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Q: What is the design of 1 Hotels?
A: 1 Hotels' design is inspired by nature and the local environment. The brand uses biophilic design principles, natural and reclaimed materials, abundant greenery, and locally influenced elements to bring the outdoors in. Each hotel interprets this philosophy uniquely, drawing inspiration from its surrounding landscape, culture, and community.
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