Policy
Q: Are cats allowed at 1 Hotel Copenhagen?
A: While dogs are always welcome at 1 Hotel Copenhagen, for other types of pets, we kindly ask that you reach out to us directly, and we will do our best to accommodate them.
Q: Are children allowed in all hotel areas at 1 Hotel Copenhagen?
A: Children are welcome at 1 Hotel Copenhagen, but there are age restrictions for certain areas. Guests under 18 years of age must be accompanied by an adult over 18 to stay in the hotel. For the gym facilities, guests under 16 years old are not permitted.
Q: Are dogs allowed at 1 Hotel Copenhagen?
A: Yes, dogs are welcome at 1 Hotel Copenhagen. Your furry friend is always welcome here.
Q: Are pets allowed in all rooms at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: Pets are warmly welcomed at 1 Hotel Copenhagen. To ensure the comfort of all guests, a selection of rooms is thoughtfully kept pet-free for those with allergies.
Q: Are pets allowed in public areas at 1 Hotel Copenhagen?
A: Yes, pets are allowed in public spaces at 1 Hotel Copenhagen, provided they are kept on a leash or in a carrier. Pets are also permitted in designated areas of the Food and Beverage Outlets, based on availability, and guests should contact a member of staff before being seated. However, pets are not allowed in the fitness center.
Q: Are service animals allowed at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: Yes, service animals are allowed at 1 Hotel Copenhagen. The hotel welcomes pets, including furry friends, and has policies in place to accommodate them safely within the property.
Sources: [1]
Q: Are taxes included in the room rate at 1 Hotel Copenhagen?
A: Yes, VAT is included in all rates and reservations at 1 Hotel Copenhagen.
Q: Are there additional fees I should know about at 1 Hotel Copenhagen?
A: Certainly, here are some additional fees you should be aware of at 1 Hotel Copenhagen: * **Extra-person charges** may apply. * **Special requests** may incur additional charges. * **Extra beds** are available for 500 DKK per night in select suite types. * **Damage fee:** A minimum fee of 5,000 DKK may apply for damages during your stay. * **Credit card fees:** Commercial cards issued within or outside of EU/EEA, and private cards issued outside the EU/EEA will be charged a fee that varies by card type and country of origin. American Express cards will be subject to a surcharge. * **Smoking fee:** A minimum fee of 1,500 DKK per room per day will be charged if smoke is detected. * **Early check-in:** Guaranteed early 1 PM check-in is 395 DKK (based on availability). For check-in before 1 PM, an additional night needs to be reserved. * **Late check-out:** 2 PM check-out is 495 DKK. Each additional started hour is 495 DKK. After 6 PM, the full daily rate applies. * **Early departure fee** may apply depending on your reservation's cancellation policy. * **Pet-related costs:** Additional costs for repair of damages or cleaning requirements may apply if pets cause issues. * **Parking:** Valet parking is 750 DKK per 24 hours. Public parking on-site costs 600 DKK per day. * **Activities:** Bicycle rental (200 DKK per bike, per day), tour or class about local culture, and walking tours incur additional charges. * **Food & Drink:** Fruit, wine/champagne, special diet meals, and breakfast (if not included in your rate) incur additional charges. * **Cleaning Services:** Suit press, ironing service, dry cleaning, and laundry incur additional charges. * **Business Facilities:** Meeting/banquet facilities incur additional charges. * **Children:** Children 3 and above will be charged as adults. * **Group bookings:** When booking more than 4 rooms, different policies and additional fees may apply. * **Longer stays:** Stays over a week or more than 15 nights may have different cancellation policies or additional supplements. * **No-Show Policy:** For Pay Later rates, a no-show fee equal to the first night's rate plus tax will apply. For Retreat Collection Pay Later bookings, cancellations after 4 PM (local time) 3 days prior to arrival will incur a charge equal to the first night’s stay, including tax.
Sources: [1]
Q: Are there adult-only areas at 1 Hotel Copenhagen?
A: Yes, the gym facilities at 1 Hotel Copenhagen are for adults only. Guests aged 18 and older have access, and guests under 16 years old are not permitted.
Q: Are there any size restrictions for pets at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: There are no specified size restrictions for pets at 1 Hotel Copenhagen. Pets are welcome, but they must be kept on a leash or in a carrier while in public spaces within the hotel.
Sources: [1]
Q: Are there non-refundable rates at 1 Hotel Copenhagen?
A: Yes, 1 Hotel Copenhagen offers "Pay Now rates" which are non-refundable, non-exchangeable, non-transferable, and fully pre-paid. You will not receive a refund on these rates.
Q: Are there refundable room rates available at 1 Hotel Copenhagen?
A: Yes, refundable room rates are available at 1 Hotel Copenhagen. Our "Pay Later rates" allow for cancellations without a fee if notice is given by 4 PM one day before arrival (hotel time). For "Retreat Collection Pay Later" bookings, cancellations can be made without penalty up to 4 PM (local time) 3 days prior to arrival.
Q: Can I leave my pet unattended in the room at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: No, pets can never be left unattended at any time in the room at 1 Hotel Copenhagen.
Q: Can I pay with cash at check-in at 1 Hotel Copenhagen?
A: Yes, you can pay with cash for your room and tax at check-in. However, please note that due to Danish regulations, cash payments exceeding DKK 14,999 are not permitted, even across consecutive stays or split transactions.
Q: Do I have to pay the full amount upfront at 1 Hotel Copenhagen?
A: It depends on the rate you choose. * **Pay Now rates** are fully pre-paid at the time of booking. * For **Retreat Collection Pay Later** bookings, a deposit equivalent to the first night's stay is required at the time of booking. * For other rates, full payment for room and tax will be charged upon arrival at check-in.
Q: Does 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) charge an additional fee for pets?
A: No, 1 Hotel Copenhagen does not charge an additional fee for pets.
Q: Does 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) have any restrictions on the number of pets allowed per room?
A: Yes, there is a limit—1 Hotel Copenhagen allows up to two pets per room. Pets are warmly welcomed, but guests are asked to follow the hotel’s pet guidelines, including supervision and care throughout the stay.
Q: Does 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) offer pet amenities like beds or bowls?
A: Yes, pet amenities such as beds and bowls are available upon request and subject to availability.
Q: Does 1 Hotel Copenhagen require a deposit when booking?
A: Yes, a deposit may be required when booking. For **Pay Now rates**, the booking is fully pre-paid, which means the full amount is taken at the time of booking. For **Retreat Collection Pay Later** bookings, a deposit equivalent to the first night's stay is required at the time of booking. All reservations must also be guaranteed by a major credit card when booking.
Q: How far in advance do I need to cancel to avoid penalties at 1 Hotel Copenhagen?
A: To avoid penalties, the cancellation policy depends on the rate type you have booked: * **Pay Now rates:** These rates are non-refundable, non-exchangeable, and non-transferable, and are fully pre-paid. No refund will be issued for cancellations. * **Pay Later rates:** Notice by 4 PM one day before arrival (hotel time) is required to avoid a fee of the first night’s rate plus tax. * **Retreat Collection Pay Later bookings:** Cancellations made up to 4 PM (local time) 3 days prior to arrival may be made without penalty. Cancellations after this time will incur a charge equal to the first night’s stay, including tax.
Q: How late can I cancel without being charged at 1 Hotel Copenhagen?
A: The cancellation policy depends on the type of rate booked: * **Pay Now rates:** These rates are non-refundable, non-exchangeable, non-transferable, and fully pre-paid. You will not receive a refund on these rates. * **Pay Later rates:** For these rates, notice by 4 PM one day before arrival (hotel time) is required to avoid a fee of the first night’s rate plus tax. * **Retreat Collection Pay Later bookings:** Cancellations made up to 4 PM (local time) 3 days prior to arrival may be made without penalty.
Q: How much is the refundable pet deposit at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: There is no pet deposit required. However, guests agree to cover any post-departure charges if damage is identified in the room.
Q: How much is the security deposit at 1 Hotel Copenhagen?
A: A damage deposit of DKK 2,000 is required on arrival. This will be collected by credit card and reimbursed within 7 days of check-out, subject to an inspection of the property.
Q: Is 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) pet-friendly?
A: Yes, 1 Hotel Copenhagen in Copenhagen is pet-friendly. They welcome guests to bring their furry (or not furry) friends along, emphasizing that dogs are considered family too.
Sources: [1]
Q: Is a security deposit required at check-in at 1 Hotel Copenhagen?
A: Yes, a damage deposit of DKK 2,000 is required on arrival, which will be collected by credit card and reimbursed within 7 days of check-out, subject to property inspection. Additionally, a hold of DKK 1,000 per day will be placed on your credit card to cover any incidental charges during your stay.
Q: Is early check-in allowed at 1 Hotel Copenhagen?
A: Yes, early check-in is allowed at 1 Hotel Copenhagen. The hotel will do its best to accommodate early check-in requests if you let them know in advance. Guaranteed early check-in at 1 PM is available for 395 DKK, based on availability. For check-in before 1 PM, an additional night needs to be reserved. If your room is not ready, the hotel can securely store your luggage. For guests booking a Retreat Collection room (like the Willow Terrace House or Flora Terrace House), early check-in is included if available.
Q: Is late check-out available at 1 Hotel Copenhagen?
A: Yes, late check-out is available at 1 Hotel Copenhagen. Options include a 2 PM check-out for 495 DKK, or 495 DKK per extra started hour, both based on availability. For check-out after 6 PM, the charge will be the day's best available rate. Some Retreat Collection bookings may also include late check-out if available.
Q: Is the deposit refundable if I cancel at 1 Hotel Copenhagen?
A: For Retreat Collection Pay Later bookings, a deposit equivalent to the first night is required at the time of booking. This deposit is refundable if you cancel your reservation without penalty up to 4 PM (local time) 3 days prior to arrival. Cancellations made after this time will incur a charge equal to the first night’s stay, including tax. For Pay Now rates, bookings are non-refundable and fully pre-paid, so you will not receive a refund. For other Pay Later rates, notice by 4 PM one day before arrival (hotel time) is required to avoid a fee of the first night’s rate plus tax.
Q: Is there a designated pet area or pet park at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: No, a designated pet area or pet park is not available at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) .
Q: Is there a fee for early check-in at 1 Hotel Copenhagen?
A: Guaranteed early check-in at 1 PM is available for 395 DKK, based on availability. For check-in before 1 PM, an additional night needs to be reserved.
Q: Is there a fee for extra beds at 1 Hotel Copenhagen?
A: Yes, extra beds are available for 500 DKK per night. They can be added to select suite types only, not regular rooms, with a maximum of one bed per suite. Availability is limited, so it's recommended to let the hotel know in advance if you'd like to add one.
Q: Is there a fee for late check-out at 1 Hotel Copenhagen?
A: Yes, there is a fee for late check-out. It is 495 DKK for a 2 PM check-out, and 495 DKK per additional started hour, based on availability. If you check out after 6 PM, the full daily rate applies.
Q: Is there a pet weight restriction at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: There is no specific pet weight restriction at 1 Hotel Copenhagen. The hotel welcomes pets and focuses instead on general guidelines – such as ensuring pets are supervised and comfortable – rather than imposing strict size or weight limits.
Q: What age do children stay free until at 1 Hotel Copenhagen?
A: Children aged 0-2 years can stay for free at 1 Hotel Copenhagen. Children 3 and above will be charged as adults.
Q: What is the limit for pet weight at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: There is no specific pet weight restriction at 1 Hotel Copenhagen. The hotel welcomes pets and focuses instead on general guidelines – such as ensuring pets are supervised and comfortable – rather than imposing strict size or weight limits.
Q: What is the pet policy at 1 Hotel Copenhagen in Copenhagen (København), Capital Region (Region Hovedstaden) ?
A: At 1 Hotel Copenhagen, pets are warmly welcomed and considered part of the family. Pets must be supervised at all times and kept on a leash or in a carrier while in public areas of the hotel to ensure safety. If any damage or extra cleaning is required due to a pet's behavior, additional costs may apply. Pets are allowed in designated areas of the hotel's Food and Beverage outlets, subject to availability, and guests should check with staff before seating their pets there.
Sources: [1]
Q: What payment methods does 1 Hotel Copenhagen accept?
A: 1 Hotel Copenhagen accepts major credit cards and cash. Please note that due to Danish regulations, cash payments exceeding DKK 14,999 are not permitted, even across consecutive stays or split transactions.
Q: What time is check-in at 1 Hotel Copenhagen?
A: Check-in at 1 Hotel Copenhagen is after 3 PM.
Q: When is the deposit refunded at 1 Hotel Copenhagen?
A: The incidental deposit is typically released within 7 days of your departure. The exact timing may vary slightly depending on your bank. A damage deposit, if applicable, will also be reimbursed within 7 days of check-out, subject to an inspection of the property.
Q: Will 1 Hotel Copenhagen hold luggage after check-out?
A: Yes, 1 Hotel Copenhagen offers a secure luggage room to store your luggage after check-out.