Policy
Q: Are cats allowed at 1 Hotel Melbourne?
A: Yes, 1 Hotel Melbourne welcomes cats. You can bring up to 2 cats per guest, with each pet weighing up to 22kg.
Q: Are children allowed in all hotel areas at 1 Hotel Melbourne?
A: Children of all ages are welcome at 1 Hotel Melbourne. However, guests must be 16 years and accompanied by an adult, or over 18 years, to use the gym.
Q: Are dogs allowed at 1 Hotel Melbourne?
A: Yes, 1 Hotel Melbourne is a pet-friendly hotel and welcomes dogs. You can bring up to two dogs or cats per guest, with each pet weighing up to 22kg.
Q: Are pets allowed in all rooms at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: Yes, Pets are allowed at 1 Hotel Melbourne. The hotel welcomes up to 2 dogs or cats per guest, up to 22kg.
Q: Are pets allowed in public areas at 1 Hotel Melbourne?
A: Pets are welcome at 1 Hotel Melbourne and must be kept on a leash when on hotel property or in the hotel. However, please note that due to state law, only service animals are permitted in our restaurants and other food service areas.
Q: Are service animals allowed at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: Yes, service animals are allowed at 1 Hotel Melbourne in Melbourne (Docklands), Victoria.
Q: Are there additional fees I should know about at 1 Hotel Melbourne?
A: Yes, there are several additional fees and charges you should be aware of at 1 Hotel Melbourne: * **Breakfast:** If not included in your booking, breakfast is available for $33.85 per person. * **Parking:** Valet parking is available at a day rate of $60 and an overnight rate of $80. Private parking is also available for AUD 75 per day. * **Pets:** While there is no extra fee for pets to stay, a $400 cleaning fee will be added if your room gets dirty as a result of your pet. Additional service fees may apply for pet-sitting or dog-walking services. * **Extra Adults:** An $80 extra adult charge applies. * **Extra Beds:** Extra beds are AUD 80 per child (0-2 years) or per person (3+ years) per night. * **Damage Deposit:** A refundable damage deposit of AUD 100 is required on arrival. * **Incidental Hold:** A nightly hold of $100 per day for incidental charges will be placed on your credit card. * **Credit Card Surcharge:** Credit card payments incur a merchant service fee of 1.5% for bookings before October 1st, 2026. * **Early Departure Fee:** An early departure fee of one night’s stay plus tax applies. * **Late Check-out Fees:** Late check-out before 3:00 PM is 50% of the room/suite rate, and after 3:00 PM is the full nightly rate. * **No Show Fee:** If you do not show up for your reservation, one night's stay plus tax will be charged. For Retreat Collection Pay Later rates, cancellations made within seven days of arrival will incur a 100% room rate fee plus tax. For other Pay Later rates, a one-night penalty applies if not cancelled by 6 PM one day prior to arrival. * **Group Bookings:** Different policies and additional fees may apply when booking more than 8 rooms. * **Additional Services/Amenities:** There are additional charges for bicycle rental, fruit, wine/champagne, kids' meals, bar services, massage, spa treatments, meeting/banquet facilities, suit press, ironing service, dry cleaning, laundry, and family rooms (where applicable). * **Taxes:** A standard GST of 10% applies to all reservations.
Q: Are there adult-only areas at 1 Hotel Melbourne?
A: Yes, the indoor pool at 1 Hotel Melbourne becomes adult-only from 6 PM daily during Victorian School Holidays.
Q: Are there any size restrictions for pets at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: Yes, pets at 1 Hotel Melbourne are welcome up to about 22 kg in weight.
Q: Are there non-refundable rates at 1 Hotel Melbourne?
A: Yes, 1 Hotel Melbourne offers "Pay Now" rates which are non-refundable, non-exchangeable, non-transferable, and fully pre-paid.
Q: Are there refundable room rates available at 1 Hotel Melbourne?
A: Yes, refundable room rates are available. "Pay Later" rates allow for cancellation by 6 PM one day prior to arrival to avoid a one-night penalty. For "Pay Later" rates within the Retreat Collection, cancellations must be made by 6 PM seven days before arrival to avoid a 100% room rate fee plus tax. "Pay Now" rates are non-refundable.
Q: Can I leave my pet unattended in the room at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: No, pets must not be left unattended in the room at 1 Hotel Melbourne. They must be fully trained and kept on a leash when on hotel property or inside the hotel.
Q: Can I pay with cash at check-in at 1 Hotel Melbourne?
A: Yes, cash or credit card may be used for payment and must be presented at check-in.
Q: Do I have to pay the full amount upfront at 1 Hotel Melbourne?
A: Whether you have to pay the full amount upfront depends on the type of rate you book. "Pay Now" rates are fully pre-paid, non-refundable, non-exchangeable, and non-transferable. For "Pay Later" rates, you must cancel by 6:00 p.m. one day prior to arrival to avoid a one-night penalty. All reservations must be guaranteed by a major credit card when you book.
Q: Does 1 Hotel Melbourne accept debit cards?
A: Yes, the hotel accepts debit cards for incidental charges, as funds for these charges can be returned to your debit or credit card. For general payment, cash or credit cards may be used.
Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria charge an additional fee for pets?
A: Yes, 1 Hotel Melbourne charges a one-time Pet Welcome Fee of $150 per stay. Additionally, if a pet causes the room to become dirty, a $400 cleaning fee will be added at the end of the stay.
Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria have any restrictions on the number of pets allowed per room?
A: Yes, 1 Hotel Melbourne allows up to two pets per room. The pets must be below 22kg.
Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria offer pet amenities like beds or bowls?
A: Yes, 1 Hotel Melbourne in Melbourne (Docklands), Victoria provides pet amenities including water bowls, food bowls, and pet beds for their guests' pets.
Q: How far in advance do I need to cancel to avoid penalties at 1 Hotel Melbourne?
A: To avoid penalties, you generally need to cancel 24 hours prior to arrival by 6 PM. Please note that specific cancellation policies vary by rate type: * **Pay Later rates:** You must cancel by 6 PM one day prior to arrival to avoid a one-night penalty. * **Retreat Collection Pay Later rates:** Cancellations must be made by 6:00 p.m. seven days before arrival to avoid a 100% room rate fee plus tax. * **Pay Now rates:** These are non-refundable, non-exchangeable, non-transferable, and fully pre-paid.
Q: How late can I cancel without being charged at 1 Hotel Melbourne?
A: The cancellation policy varies by rate type. For Pay Later rates, you must cancel by 6 PM one day prior to arrival to avoid a one-night penalty. For Pay Later rates within the Retreat Collection, cancellations must be made by 6 PM seven days before arrival to avoid a 100% room rate fee plus tax. Pay Now rates are non-refundable, non-exchangeable, non-transferable, and fully pre-paid.
Q: How much is the refundable pet deposit at 1 Hotel Melbourne?
A: 1 Hotel Melbourne does not charge a refundable pet deposit. However, please note that a cleaning fee will be added at the end of your stay if your room gets dirty as a result of your pet.
Q: How much is the security deposit at 1 Hotel Melbourne?
A: A damage deposit of AUD 100 is required on arrival. This will be collected by credit card and reimbursed within 14 days of check-out, subject to an inspection of the property. Additionally, there is a nightly hold of $100 per day for incidental charges.
Q: Is 1 Hotel Melbourne in Melbourne (Docklands), Victoria pet-friendly?
A: Yes, 1 Hotel Melbourne in Melbourne (Docklands), Victoria is pet-friendly. They welcome up to two dogs or cats per guest, each up to 22kg, and other pets can be considered upon request.
Q: Is a security deposit required at check-in at 1 Hotel Melbourne?
A: Yes, a nightly hold of $100 per day for incidental charges is required at check-in.
Q: Is early check-in allowed at 1 Hotel Melbourne?
A: We will do our very best to accommodate early check-in requests if you let us know in advance. If we are unable to accommodate an early check-in, we will gladly stow your luggage safely and securely until your room is ready.
Q: Is late check-out available at 1 Hotel Melbourne?
A: Yes, late check-out is available at 1 Hotel Melbourne. We will do our very best to accommodate your request if you let us know in advance. Late check-out fees are as follows: * 50% of the room/suite rate for late check-out before 3:00 PM. * The full nightly rate for late check-out after 3:00 PM.
Q: Is the pet fee charged per night or per stay at 1 Hotel Melbourne?
A: There is no extra fee for your pet to stay at 1 Hotel Melbourne. However, if your room gets dirty as a result of your pet, a $400 AUD cleaning fee will be added at the end of your stay.
Q: Is there a designated pet area or pet park at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: No, a designated pet area or pet park is not available at 1 Hotel Melbourne in Melbourne (Docklands), Victoria. However, seafarers rest park is directly in front of the hotel which is pet friendly and the hotel is located right along the Yarra river running track.
Q: Is there a fee for extra beds at 1 Hotel Melbourne?
A: Yes, there is a fee for extra beds. For children aged 0-2 years, an extra bed upon request costs AUD 80 per child, per night. For guests aged 3+ years, an extra bed upon request costs AUD 80 per person, per night. These prices are not included in the total price and will be paid separately during your stay.
Q: Is there a fee for late check-out at 1 Hotel Melbourne?
A: Yes, there is a fee for late check-out. For late check-out before 15:00, the fee is 50% of the room/suite rate. For late check-out after 15:00, the full nightly rate applies.
Q: Is there a pet weight restriction at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: Yes, pets are welcome at 1 Hotel Melbourne with a weight restriction of up to about 22 kg per dog.
Q: What is the limit for pet weight at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: The pet weight limit at 1 Hotel Melbourne in Melbourne (Docklands), Victoria is up to 22 kilograms per pet.
Q: What is the pet policy at 1 Hotel Melbourne in Melbourne (Docklands), Victoria?
A: 1 Hotel Melbourne in Docklands, Victoria, welcomes up to two dogs or cats per guest. Assistance animals are also welcome. The hotel provides water bowls, food bowls, and pet beds for pets. Pets must be fully trained, kept on a leash while on hotel property, and must not be left unattended. If a pet causes the room to become dirty, a cleaning fee of $400 AUD will be charged at the end of the stay. Additional conditions may apply, so contacting the hotel for complete details is recommended.
Q: What payment methods does 1 Hotel Melbourne accept?
A: 1 Hotel Melbourne accepts cash or credit card for payment, which must be presented at check-in. Reservations must be guaranteed by a major credit card when booking.
Q: What time is check-in at 1 Hotel Melbourne?
A: Check-in at 1 Hotel Melbourne is at 3:00 PM.
Q: When is the deposit refunded at 1 Hotel Melbourne?
A: After the bill has been settled during checkout, it will take up to 28 business days for any unused amount of the incidental deposit to be reflected back into your account, depending on your bank and its process.
Q: Will 1 Hotel Melbourne hold luggage after check-out?
A: Yes, 1 Hotel Melbourne will gladly stow your luggage safely and securely after check-out until you are ready to move on.