Hospitality
Q: Are accessible vanities available at 1 Hotel Toronto?
A: Yes, the accessible guestroom at 1 Hotel Toronto has an elevated counter and a lowered makeup mirror.
Q: Are blackout curtains provided in the rooms at 1 Hotel Toronto in Toronto, Ontario to block out light?
A: Yes, rooms at 1 Hotel Toronto in Toronto, Ontario provide blackout curtains to block out light.
Q: Are lowered deadbolts available on guest room doors at 1 Hotel Toronto to enhance guest security?
A: No, lowered deadbolts are not available on guest room doors at 1 Hotel Toronto.
Q: Are lowered electrical outlets available at 1 Hotel Toronto in Toronto, Ontario to enhance guest accessibility and safety?
A: Yes, lowered electrical outlets are available at 1 Hotel Toronto to enhance guest accessibility and safety.
Q: Are smoking rooms available at 1 Hotel Toronto in Toronto, Ontario?
A: No, smoking rooms are not available at 1 Hotel Toronto. Smoking is not allowed in any rooms or anywhere on the property.
Q: Can I make a reservation without a credit card at 1 Hotel Toronto in Toronto, Ontario?
A: No, you cannot make a reservation without a credit card at 1 Hotel Toronto. A major credit card is required to guarantee the room when booking. Cash is not accepted for reservations.
Q: Can I pay for the deposit with a credit card at 1 Hotel Toronto in Toronto, Ontario?
A: Yes, you can pay the deposit with a credit card at 1 Hotel Toronto. The hotel requires a $150 per night deposit upon arrival, which can be made using all major credit cards.
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Q: Can I use UnionPay at 1 Hotel Toronto in Toronto, Ontario?
A: No, UnionPay is not available a 1 Hotel Toronto
Sources: [1]
Q: Do any rooms have a balcony or patio at 1 Hotel Toronto in Toronto, Ontario?
A: Yes, select rooms at 1 Hotel Toronto feature a balcony or patio. For example, the City King Balcony room includes a beautiful balcony with views of the Toronto skyline. Additionally, there are well-furnished patios available in certain accommodations.
Q: Do you offer Resort or Day Passes that will allow access to the amenities at 1 Hotel Toronto in Toronto, Ontario?
A: No, 1 Hotel Toronto does not offer resort or day passes for access to amenities. The rooftop pool and pool deck are exclusively available to registered hotel guests and building residents only.
Q: Does 1 Hotel Toronto have any sustainability initiatives?
A: Yes, 1 Hotel Toronto is deeply committed to sustainability. The hotel is LEED Gold certified and utilizes energy-efficient heating and cooling systems. The design incorporates reclaimed timber, native plants (over 3,300 throughout the property), driftwood, local marble, and furniture crafted from fallen trees by local artisans. The hotel features an efficient water irrigation system, low-flow fixtures in guest rooms, water filtration systems in every faucet, and uses in-room cups and carafes made from recycled wine bottles to avoid single-use plastics. 1 Hotel Toronto does not use single-use plastics. The hotel sources ingredients ethically, locally, and sustainably from Ontario farms. An on-site organic Garden Pavilion supplies fresh herbs, fruits, and vegetables to restaurants and includes a "Bee Hotel" for pollinators. Rooms feature locally sourced, sustainable bed linens, non-toxic organic mattresses, and water-conserving shower timers.
Q: Does 1 Hotel Toronto in Toronto, Ontario charge a resort fee for guests?
A: 1 Hotel Toronto charges a daily amenity fee of CAD 29 per room, exclusive of tax, which covers services such as internet, gym access, fitness and wellness experiences, business center, and other amenities. Additionally, there is a resort fee of CAD 32.77 per accommodation, per night. These fees are separate from the room rate and are applied at check-in.
Q: Does 1 Hotel Toronto in Toronto, Ontario deliver a complimentary newspaper to guest rooms?
A: No, a complimentary newspaper is not delivered to guest rooms at 1 Hotel Toronto.
Q: Does 1 Hotel Toronto in Toronto, Ontario have an accessible registration desk?
A: Yes, 1 Hotel Toronto has an accessible front desk.
Q: Does 1 Hotel Toronto in Toronto, Ontario have an wheel chair accessible route to the registration desk?
A: Yes, 1 Hotel Toronto has an accessible route to the front desk, featuring a fully automatic entrance door with wide openings and a front desk with a lowered surface for accessibility. The lobby is free of any steps, ensuring easy wheelchair access.
Q: Does 1 Hotel Toronto in Toronto, Ontario offer event planning services?
A: For an additional fee, 1 Hotel Toronto can suggest event planning services to client hosting special events in their ballrooms and restaurant venues.
Q: Does 1 Hotel Toronto in Toronto, Ontario offer free internet access for guests?
A: Yes, 1 Hotel Toronto offers complimentary high-speed Wi-Fi internet access for guests throughout the hotel.
Q: Does 1 Hotel Toronto in Toronto, Ontario offer non-smoking public areas?
A: No, 1 Hotel Toronto does not allow smoking in rooms or anywhere on the property, which includes all public areas.
Q: Does the 1 Hotel Toronto in Toronto, Ontario, have roll-in shower available?
A: Yes, a roll-in shower is available at 1 Hotel Toronto in Toronto, Ontario.
Q: How can I modify or cancel my reservation at 1 Hotel Toronto in Toronto, Ontario?
A: To modify or cancel your reservation at 1 Hotel Toronto, you should contact the hotel directly by emailing 1to-reservations@1hotels.com or calling +1 416 640 7778. For cancellations, if you have booked a Pay Now rate, it is non-refundable. For Pay Later rates, a one-night deposit is required. You must notify the hotel at least 24 hours before arrival for guestrooms, 72 hours before arrival for suites and connecting rooms, and seven days before arrival for Cedar House, Willow House, and Birch House to avoid a penalty of one night's stay plus tax. Special event periods may have stricter policies, such as non-refundable deposits or pre-paid stays. If a guest fails to check in without canceling, one night's stay plus tax will be charged to the credit card on file.
Q: Is a credit card required to secure my rate at 1 Hotel Toronto in Toronto, Ontario?
A: Yes, a credit card is required to guarantee your room at 1 Hotel Toronto.
Sources: [1]
Q: Is Diners Club accepted at 1 Hotel Toronto in Toronto, Ontario?
A: Yes, Diners Club is accepted at 1 Hotel Toronto in Toronto, Ontario.
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Q: Is Discover Card accepted at 1 Hotel Toronto in Toronto, Ontario?
A: Yes, Discover Card is accepted at 1 Hotel Toronto.
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Q: Is express check-out available at 1 Hotel Toronto in Toronto, Ontario?
A: Yes, express check-out is available at 1 Hotel Toronto in Toronto, Ontario.
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Q: Is the free internet access at 1 Hotel Toronto in Toronto, Ontario secure for online banking or transactions?
A: No, the free internet access at 1 Hotel Toronto in Toronto, Ontario is not secure for online banking or transactions.
Q: Is the free internet at 1 Hotel Toronto in Toronto, Ontario limited to certain hours or available 24/7?
A: The complimentary high-speed Wi-Fi at 1 Hotel Toronto is available throughout the hotel without any time restrictions, meaning it is accessible 24/7.
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Q: Is the free internet speed at 1 Hotel Toronto in Toronto, Ontario suitable for video streaming and work?
A: Yes, the hotel offers complimentary high-speed Wi-Fi throughout the property, which is suitable for activities such as video streaming and work.
Sources: [1]
Q: Is their an accessible route to guest at 1 Hotel Toronto in Toronto, Ontario?
A: Yes, 1 Hotel Toronto provides accessible routes for guests. The hotel features an accessible, fully automatic entrance door with wide openings, an accessible entrance to restaurants, and a lobby free of any steps. There are 2 guest elevators and 1 service elevator serving each level of the hotel, including guestrooms, meeting rooms, fitness center, and public restrooms. All meeting rooms in the basement are wheelchair accessible and free of any steps. Additionally, accessible parking options are available on request.
Q: Is there an accessible main entrance to the 1 Hotel Toronto in Toronto, Ontario?
A: Yes, the main entrance to 1 Hotel Toronto is accessible. It features a fully automatic entrance door with wide openings and is free of any steps, providing easy access for all guests.
Q: Is there public transportation near 1 Hotel Toronto?
A: Yes, there is public transportation near 1 Hotel Toronto. The closest public transportation options are the TTC Streetcar on Bathurst Street and King Street West. The closest subway stations are St. Andrew on the University Line and Bathurst on the Bloor Line.
Q: What are 1 Hotel Toronto in Toronto, Ontario security procedures?
A: At 1 Hotel Toronto, guests are required to provide a valid government or state-issued photo ID at check-in for security purposes. Packages delivered to the hotel for guests that have not been flagged in advance will not be accepted to ensure the safety and security of all guests. Filming on property in public spaces with out hotel management approval is also prohibited to ensure the privacy of all guests and visitors.
Q: What is the cancellation policy at 1 Hotel Toronto in Toronto, Ontario?
A: The cancellation policy at 1 Hotel Toronto is as follows: - For Pay Now rates, reservations are non-refundable and fully pre-paid. No refunds are given even with 24 hours' or more notice of cancellation. - For Pay Later rates, a one-night deposit is required at booking for all suite categories. Cancellation notice requirements vary by room type: 24 hours' notice for guestrooms, 72 hours' notice for suites and connecting rooms, and seven days' notice for Cedar House, Willow House, and Birch House. Failure to provide the required notice will result in a penalty of one night's stay plus tax. - Reservations during special Toronto event periods, such as Film Festival Season (September 9 to 16, 2026), are pre-paid and non-refundable. - For stays during Soccer Games at Toronto Stadium (June 12 to July 2, 2026), a non-refundable deposit of one night's room and tax is required 90 days prior to arrival unless booked on a Pay Now rate. - No-shows will be charged one night's stay plus tax to the credit card on file.
Q: What is the guest services phone number at 1 Hotel Toronto in Toronto, Ontario?
A: You can reach the front office team at 1 Hotel Toronto by calling 416-640-7778.
Q: What is the policy on incidental charges at 1 Hotel Toronto in Toronto, Ontario?
A: At 1 Hotel Toronto, a deposit of $150 per night is required upon arrival to cover incidental charges. This amount is authorized on your credit or debit card and will be held during your stay. If no incidentals are incurred, the hold will be released between 2 to 5 business days after check-out, depending on your bank provider.
Q: What is the wifi bandwidth at 1 Hotel Toronto in Toronto, Ontario?
A: The internet service is not dedicated and guests can typically expect wireless speeds averaging 40–50 Mbps, suitable for browsing, streaming, and everyday use.
Q: When is check-in at 1 Hotel Toronto in Toronto, Ontario?
A: Check-in at 1 Hotel Toronto starts at 4:00 PM.
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Q: When is check-out at 1 Hotel Toronto in Toronto, Ontario?
A: Check-out at 1 Hotel Toronto is by 12:00 PM (noon).
Sources: [1]