Hospitality
Q: Are all guestrooms at Treehouse Hotel London non-smoking?
A: Yes, all guestrooms at Treehouse Hotel London are smoke-free, and smoking is not permitted in any of the rooms. Smoking is allowed on the terrace at our rooftop bar, The Nest, as well as in the designated smoking area outside the front of the hotel.
Q: Are blackout curtains provided in the rooms at Treehouse Hotel London to block out light?
A: Yes, all guest rooms at Treehouse Hotel London include blackout shades.
Q: Are connecting rooms available at Treehouse Hotel London?
A: Yes, connecting rooms are available. The hotel offers seven connecting rooms, including connecting room configurations such as the Connecting Skyline Queens and the Connecting Clubhouse Suite & Lookout Two Twin Doubles.
Q: Are mobility accessible rooms and/or kits available at Treehouse Hotel London?
A: We do not have wheelchair-accessible rooms. However, we offer several accessibility features, including assistance chairs for showers, evacuation chairs, vibrating pillow pad alarms, and accessible restrooms in our food and beverage venues.
Q: Are smoking rooms available at Treehouse Hotel London?
A: Smoking rooms are not available at Treehouse Hotel London. All of our rooms are smoke-free, and smoking is not permitted inside the rooms. Guests are welcome to smoke in the designated smoking area outside the front of the hotel, and smoking is also permitted on the terrace at our rooftop bar, The Nest.
Q: Are there any outdoor spaces or gardens at Treehouse Hotel London?
A: While guest rooms do not feature private balconies or terraces, the hotel offers an open-air wraparound rooftop terrace at The Nest on the 16th floor, complete with 360-degree views of the London skyline and a verdant living wall. Additionally, there is a designated outdoor area situated outside the front of the hotel.
Q: Are there elevators at Treehouse Hotel London?
A: Yes, Treehouse Hotel London has elevators.
Q: Are there shops and services at Treehouse Hotel London?
A: Treehouse Hotel London does not have an on-site gift shop, ATM, currency exchange, or business centre. However, we offer several guest services, including: - Dry cleaning (including same-day service) - Secure luggage storage before check-in and after check-out - Package receiving and storage (or delivery to your room) - Boarding pass printing assistance by our front of house team - Daily housekeeping service - Ground-floor coffee shop (Backyard) with a book-swap station - In-room dining and front desk requests managed via the Treehouse mobile app
Q: Can I make a reservation without a credit card at Treehouse Hotel London?
A: All reservations must be guaranteed with a credit card or debit card at the time of booking.
Q: Can I pay for the deposit with a credit card at Treehouse Hotel London?
A: Yes, you can pay the deposit with a credit card. Incidental deposits can be made using a credit card, debit card, or cash, and reservations must be guaranteed with a credit card.
Q: Can I request early check-in or late check-out at Treehouse Hotel London?
A: Yes, both early check-in and late check-out can be requested, subject to availability: * **Early Check-In:** Early check-in is subject to availability. To guarantee an early arrival, we recommend booking your room from the night before. If an early check-in cannot be accommodated, our front desk team will happily store your luggage securely until your room is ready. * **Late Check-Out:** Late check-out is subject to availability on the day of departure. You can also purchase add-ons through our website when booking to guarantee a late departure. The fees for late check-out are £200 for departures before 15:00, and the full nightly rate applies for check-outs after 15:00.
Q: Do any rooms have a balcony or patio at Treehouse Hotel London?
A: Our rooms do not have a balcony or terrace; however, you can enjoy outdoor space and skyline views from the roof terrace at our rooftop bar, The Nest.
Q: Does Treehouse Hotel London charge a resort fee for guests?
A: Treehouse Hotel London does not charge a resort, destination, or amenity fee. Please note that standard VAT applies to all reservations, and a discretionary 5% accommodation service charge is added to your bill upon departure to be distributed among hotel team members.
Q: Does Treehouse Hotel London have a gift shop or newsstand?
A: Treehouse Hotel London does not have a gift shop.
Q: Does Treehouse Hotel London have any sustainability initiatives?
A: Yes, Treehouse Hotel London has several sustainability initiatives in place, including: * **Eco-Certifications:** The hotel has earned the Green Key eco-certification and is working toward Green Tourism certification. * **Waste & Single-Use Reduction:** Discouragement of single-use items, menus printed on recycled paper, a recycling and composting infrastructure, refill programs for all hand wash, soap, shampoo, and conditioner, and a partnership with FoodPrint to minimize food waste. * **Water & Energy Efficiency:** Real-time energy and water management systems, water-efficient faucets, toilets, and showers, filtered water stations on all guest room floors, and an eco-friendly towel reuse program. * **Circular Design & Green Spaces:** Pre-loved and vintage furnishings throughout The Nest rooftop, as well as a living wall on The Nest terrace that provides a feeding banquet for bees and creates an urban pollinator pathway. * **Community & Culture:** The promotion of environmental awareness through public events, gardening tours, eco-art exhibitions, and the use of locally sourced materials.
Q: Does Treehouse Hotel London offer event planning services?
A: Yes, Treehouse Hotel London offers event planning support. Our team is available to assist with the details and help coordinate everything from weddings and social celebrations to corporate events and private gatherings.
Q: Does Treehouse Hotel London offer free internet access for guests?
A: Yes, complimentary high-speed Wi-Fi is provided for all guests.
Q: Does Treehouse Hotel London participate in any green programs?
A: Yes, Treehouse Hotel London actively participates in green and sustainability programs. The hotel has been awarded the prestigious Green Key eco-certification and is working toward Green Tourism certification. Our sustainable initiatives include: * **Energy & Water Conservation:** Water-efficient showers, faucets, and toilets, along with real-time energy and water management systems, and a towel and linen reuse program. * **Waste Reduction & Recycling:** Composting and recycling programs, filtered water refill stations on every guest room floor to discourage single-use items, menus printed on recycled paper, and a bulk refill program for bath amenities. * **Food Waste Initiatives:** Partnering with FoodPrint to minimize food waste. * **Urban Biodiversity:** A verdant living wall on The Nest terrace designed to support bees and create a pollinator pathway across the city.
Q: Does Treehouse Hotel London provide meeting space for guests?
A: Yes, Treehouse Hotel London offers meeting and event spaces. Options include: * **Birch and Oak:** Private rooms suited for meetings, board sessions, and brainstorms (accommodating up to 10 and 14 guests, respectively), equipped with in-built conference screens, conference phones, charge points, flip charts, and stationery. * **Madera Private:** A private extension seating up to 80 guests, which can also be arranged in theatre style for presentations and breakfast meetings. * **Exclusive Hires:** Both Madera restaurant and the rooftop venue, The Nest, are available for larger gatherings and exclusive hire.
Q: Does Treehouse Hotel London provide transportation arrangements?
A: Yes, our guest relations team is happy to arrange your transportation to and from Treehouse Hotel London via taxi. Please note that the hotel does not offer a shuttle or house car service.
Q: How can I modify or cancel my reservation at Treehouse Hotel London?
A: To modify or cancel your reservation at Treehouse Hotel London: * **Direct Bookings:** You can manage your reservation online by providing your last name, confirmation number, and arrival date, or by contacting the reservations team directly at +44 800 917 1141 (UK), +1 844 929 8733 (US), or the hotel at +44 020 7580 0111. * **Third-Party Bookings:** If your reservation was made through a website other than the hotel's direct site, please contact that booking provider directly to amend your stay. * **Cancellation Terms:** For cancellations on Pay Later rates, please provide at least 24 hours' notice prior to the day of arrival to avoid a cancellation penalty of one night's stay including VAT (stays over a week may have different terms applied). Pay Now rates are fully prepaid and non-refundable.
Q: How do I get in touch with Treehouse Hotel London?
A: You can get in touch with Treehouse Hotel London through the following channels: * **Phone:** * **Hotel Direct:** +44 20 7580 0111 * **Reservations (UK):** +44 800 917 1141 * **Reservations (US):** +1 844 929 8733 * **Email:** [email protected] * **Mobile App:** The Treehouse mobile app is available for iOS and Android to connect directly with the front desk and access hotel services. * **Address:** 14-15 Langham Place, London, W1B 2QS, United Kingdom
Q: How often does housekeeping come at Treehouse Hotel London?
A: Housekeeping service is provided daily.
Q: Is a credit card required to secure my rate at Treehouse Hotel London?
A: Yes, reservations must be guaranteed with a major credit card or debit card at the time of booking.
Q: Is a safe deposit box available at Treehouse Hotel London?
A: Yes, in-room safes are available in our guest rooms and can accommodate a small laptop.
Q: Is smoking allowed at Treehouse Hotel London?
A: Smoking is not permitted in the guest rooms or suites; please note that a £500 smoking fee applies for smoking in a room or suite. However, guests may smoke on the terrace at our rooftop bar, The Nest, or in the designated smoking area outside the front of the hotel.
Q: Is there an ice machine at Treehouse Hotel London?
A: Ice can be requested and will be delivered to your room by room service.
Q: Is there public transportation near Treehouse Hotel London?
A: Yes, Treehouse Hotel London is conveniently located near several public transportation options. Oxford Circus Underground station—serving the Bakerloo, Central, and Victoria lines—is approximately a 7-minute walk from the hotel. Bond Street Underground station, served by the Jubilee line, is also within easy walking distance. Additionally, local Santander cycle rentals and London bus routes are readily accessible nearby.
Q: Is Treehouse Hotel London certified by a globally recognized sustainable certification program?
A: Yes, Treehouse Hotel London has been awarded the Green Key eco-certification, an internationally recognized mark of excellence in sustainable hospitality.
Q: What amenities are complimentary at Treehouse Hotel London?
A: At Treehouse Hotel London, complimentary amenities include: * **High-Speed Wi-Fi:** Speedy Wi-Fi is readily available and complimentary throughout your stay. * **Online Fitness Workouts:** Complimentary access to exclusive FRAME workout videos (Hotel Room HIIT, Barre at the Bar, and Bed Time Yin), accessible via Reception. * **Filtered Water:** Filtered water taps in rooms and stations located on guest floors. * **Baby Cots:** Complimentary cots are available upon request. * **Luggage Storage:** Safe and secure luggage storage before check-in or after check-out.
Q: What are Treehouse Hotel London security procedures?
A: For security purposes and identity verification, guests are required to provide a valid government- or state-issued photo ID or passport upon check-in.
Q: What enhanced hygiene or cleanliness protocols are in place at Treehouse Hotel London?
A: To ensure the safety, health, and comfort of guests, Treehouse Hotel London implements several enhanced cleaning and hygiene practices: * **Guest Room Disinfection:** Rooms are sanitized using cleaning agents alongside activated oxygen sanitizing agents. After cleaning, housekeeping utilizes UV Ozone machines to disinfect rooms, as well as handheld UV wands for disinfecting smaller high-touch surfaces such as door handles, remote controls, phones, and desks. * **Air and Surface Purification:** An AirB UV system is installed in the restaurant to improve air quality and eliminate harmful bacteria on surfaces and in the air. * **Continuous High-Touch Sanitation:** Housekeeping continuously monitors and sanitizes high-touch points, including furniture, door handles, and elevators, multiple times per day. * **Hand Sanitizer Availability:** Hand sanitizer stations are placed throughout all public and team spaces.
Q: What is the cancellation policy at Treehouse Hotel London?
A: Our cancellation policies depend on the rate or package booked: * **Pay Later Rates:** Cancellations require at least 24 hours’ notice prior to arrival to avoid a penalty of one night's stay including VAT. The same one-night penalty applies in the event of a no-show. * **Pay Now Rates / Non-Refundable Offers:** These bookings are non-refundable and fully prepaid, with no refunds provided even with 24 hours' notice or more. * **Stays Over a Week:** Extended stays of more than a week may be subject to a different cancellation policy; please contact the hotel directly for further details.
Q: What is the deposit required to book a room at Treehouse Hotel London?
A: To guarantee a reservation, a valid credit or debit card is required at the time of booking (with Pay Now rates requiring full prepayment). A separate deposit is not required at booking; however, upon check-in, an incidental deposit of £120 per room per night is required, which can be made by credit card, debit card, or cash.
Q: What is the early departure charge at Treehouse Hotel London?
A: The early departure fee is one night’s stay plus tax, which applies if the hotel is not notified more than 24 hours in advance.
Q: What is the main phone area code at Treehouse Hotel London?
A: The main phone area code for Treehouse Hotel London is 020 (or 20 when calling internationally with the UK country code +44). The hotel's direct telephone number is +44 (0)20 7580 0111.
Q: What is the minimum age required for check-in at Treehouse Hotel London?
A: The minimum age required to check in is 18 years old.
Q: What is the policy on incidental charges at Treehouse Hotel London?
A: To cover incidental charges, a deposit or credit card hold of £120 per night per room is required upon check-in. This deposit can be made with a credit card, debit card, or cash, and additional funds may be authorized as needed based on charges incurred during your stay. Once released, the hold typically takes between 3 to 5 working days to return to your account, depending on your individual bank.
Q: What is the website link for Treehouse Hotel London?
A: You can visit Treehouse Hotel London online at https://www.treehousehotels.com/london.
Q: What languages are spoken by the staff at Treehouse Hotel London?
A: Our team speaks many languages, including French, Spanish, and Italian.
Q: When is check-in at Treehouse Hotel London?
A: Check-in at Treehouse Hotel London begins at 15:00.
Q: Which amenities does Treehouse Hotel London offer?
A: Treehouse Hotel London offers a variety of amenities and services designed for a comfortable, vibrant stay: **In-Room Amenities:** * Complimentary high-speed Wi-Fi * Air conditioning * HD Smart TVs with Chromecast streaming * Nespresso machines and minibars * Filtered water taps (with filtered water stations on guest floors) * Organic bedding and hypoallergenic options * Custom bath products and rainfall showers (with roll-top copper bathtubs in Clubhouse Suites) * Soft cotton bathrobes * In-room safes (suitable for small laptops) * Blackout shades and umbrellas **Dining & Social Spaces:** * **Madera:** Californian-Mexican restaurant located on the 15th floor * **The Nest:** Rooftop bar and terrace offering 360-degree skyline views * **Backyard:** Ground-floor coffee shop and bookswap * In-room dining service via the Treehouse mobile app * Private dining and event spaces **Guest Services & Wellness:** * Pet-friendly accommodations and amenities * Same-day dry cleaning and laundry services * Secure luggage storage * Concierge and front-desk boarding pass printing assistance * Personal training arrangements and seasonal wellness classes (such as Pilates, breathwork, and sound baths), along with complimentary in-room workout videos in partnership with FRAME * Accessibility equipment, including shower assistance chairs, evacuation chairs, and vibrating pillow pad alarms