← [Pet Policies](pet-policies.md) · ↑ [1 Hotel Austin](../1-hotel-austin.md) · [Pool](pool.md) → # 1 Hotel Austin — Policy - **Address:** Austin, Texas, United States [Book a room at 1 Hotel Austin]() > Step into a nature sanctuary in the heart of Austin, where native landscapes flourish and the city’s vibrant spirit surrounds you. Beyond our doors, discover music-filled streets, serene trails, and landmarks that honor the soul of Texas. Here, every detail is designed in harmony with the beauty of nature. Designed to honor Waller Creek’s natural ecology and the community’s historic ties to it, every element nurtures a deeper connection between people and place. Inside and out, the design draws from Hill Country’s timeless beauty—native stone, reclaimed wood, shrubs, and natural textures come together to echo traditional Texas river houses and the understated character of modern ranches. 252 thoughtfully designed guest rooms and spacious suites create a retreat that connects you to Austin’s natural beauty. Native materials, reclaimed wood, and textures inspired by the Hill Country bring the outdoors in, offering a restorative stay overlooking Waller Creek and the city’s vibrant heart. ## Overview - **Bonafide ID:** HO-00048-US-NY-284E717E-7 - **Official Website:** [https://www.1hotels.com/austin?utm_source=bonafide.ai&ctx_source=bonafide.ai](https://www.1hotels.com/austin?utm_source=bonafide.ai&ctx_source=bonafide.ai) - **Location:** Austin, Texas, United States ## Policy — Frequently Asked Questions ### Policy Q: Are children allowed in all hotel areas at 1 Hotel Austin? A: Children of all ages are welcome at 1 Hotel Austin. However, access to the Bamford Wellness Spa is restricted; guests must be 18 or older to access the spa facilities. Guests aged 14-17 may receive spa services if accompanied by a parent or guardian in the treatment room, but they will not have access to the sauna, steam room, or spa locker areas. Guests under 14 may only receive salon services. Sources: [1](https://www.1hotels.com/austin/sleep/lake-two-queens-balcony), [2](https://www.1hotels.com/austin/sleep/lake-king-balcony-two-queens), [3](https://www.1hotels.com/austin) Q: Are dogs allowed at 1 Hotel Austin? A: Yes, dogs are welcome at 1 Hotel Austin. They are a pet-friendly hotel and welcome dogs of all sizes, with no extra fee. You can bring up to two pups along for your stay. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/pet-friendly), [3](https://www.1hotels.com/austin) Q: Are pets allowed in all rooms at 1 Hotel Austin? A: Pets are welcome at 1 Hotel Austin and can be added to your reservation when booking. While there are no pet-free rooms available, the hotel can deep clean rooms to accommodate guests with allergies. Pets must be accompanied by a human companion when hotel staff are in the room, and pets should never be left unattended. Q: Are pets allowed in public areas at 1 Hotel Austin? A: Yes, pets are allowed in public spaces at 1 Hotel Austin. We kindly ask that they stay on a leash or in a carrier. Please note that pets are not allowed in dining areas or the fitness center. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/pet-friendly), [3](https://www.1hotels.com/austin) Q: Are service animals allowed at 1 Hotel Austin? A: Yes, service animals are allowed at 1 Hotel Austin. Q: Are taxes included in the room rate at 1 Hotel Austin? A: Rates include fees but exclude taxes. Standard Texas taxes and tourism assessments are applied to all reservations. Sources: [1](https://www.1hotels.com/austin/sleep/lake-panoramic-terrace-suite), [2](https://www.1hotels.com/austin/sleep/lake-house-suite-lake-king-balcony) Q: Are there additional fees I should know about at 1 Hotel Austin? A: Yes, there are a few fees and policies you should be aware of at 1 Hotel Austin: * **Amenity Fee:** A daily $45 amenity fee per room, exclusive of tax, is applied at check-in. This fee includes various amenities such as house bikes, Audi e-tron house car service, fitness and wellness experiences, nature-inspired programming, a lobby farmstand, pet beds, and discounted gym access. * **Valet Parking:** Valet service is available for $65 per night plus tax. * **Incidental Hold:** A $150 per night hold will be placed on your credit card to cover incidentals. * **Pet Cleaning Fee:** If your room gets dirty due to a pet, a $150 cleaning fee will be added at the end of your stay. Additional costs may apply for damages. * **Smoking Fee:** 1 Hotel Austin is a smoke-free property. Smoking in guestrooms or suites will incur a fee of $500 for standard guestrooms, $1,000 for suites, $1,500 for One Bedroom Suites, or $2,000 for Lake House and Terrace suites. * **Early Departure Fee:** There is an early departure fee of one night’s stay plus tax. * **Cancellation/No-Show Fees:** For "Pay Later" rates, a fee of one night's rate plus tax will be charged if cancellation notice is not provided by 4pm 72 hours before arrival for standard guestrooms (three days for suites, seven days for specialty accommodations). If you do not show up for your reservation, one night's stay plus tax will be charged to the credit card on file. Sources: [1](https://www.1hotels.com/austin/sleep/lake-panoramic-terrace-suite), [2](https://www.1hotels.com/austin/sleep/lake-house-suite-lake-king-balcony) Q: Are there adult-only areas at 1 Hotel Austin? A: Guests must be 18 or older to access the Bamford Wellness Spa. Sources: [1](https://www.1hotels.com/austin/sleep/lake-two-queens-balcony), [2](https://www.1hotels.com/austin/sleep/lake-king-balcony-two-queens), [3](https://www.1hotels.com/austin) Q: Are there any size restrictions for pets at 1 Hotel Austin? A: No, there are no size restrictions for pets at 1 Hotel Austin in Austin, Texas. Q: Are there non-refundable rates at 1 Hotel Austin? A: Yes, Pay Now rates at 1 Hotel Austin are fully pre-paid and nonrefundable. Sources: [1](https://www.1hotels.com/austin/sleep/lake-house-suite-lake-king-balcony), [2](https://www.1hotels.com/austin/sleep/city-one-bedroom-suite), [3](https://www.1hotels.com/austin/sleep/panoramic-studio-suite-balcony) Q: Are there refundable room rates available at 1 Hotel Austin? A: Yes, Pay Later rates are available. For standard guestrooms, a notice by 4pm 72 hours before arrival is required to avoid a fee. For suites, three days' notice is required, and for specialty accommodations, including Connecting Rooms, seven days' notice is required. Pay Now rates are fully pre-paid and nonrefundable. Sources: [1](https://www.1hotels.com/austin/sleep/city-one-bedroom-suite), [2](https://www.1hotels.com/austin/sleep/panoramic-studio-suite-balcony), [3](https://www.1hotels.com/austin/sleep/lake-house-suite-lake-king-balcony) Q: Can I leave my pet unattended in the room at 1 Hotel Austin? A: At 1 Hotel Austin, pets can be left unattended in guest rooms as long as the Do Not Disturb sign is on display. Sources: [1](https://www.treehousehotels.com/silicon-valley/hotel-rooms/cabin-two-bedroom-suite-soaking-tub), [2](https://www.1hotels.com/toronto/hotel-rooms/studio-suite-with-soaker-tub) Q: Can I pay with cash at check-in at 1 Hotel Austin? A: Cash payment is not accepted at check-in. Sources: [1](https://www.1hotels.com/austin/sleep?filter=suites), [2](https://www.1hotels.com/austin/sleep/lake-house-suite), [3](https://www.1hotels.com/austin/faq) Q: Do I have to pay the full amount upfront at 1 Hotel Austin? A: It depends on the rate you book. "Pay Now" rates are fully pre-paid and nonrefundable. For "Pay Later" rates, a one-night deposit is required for specialty suites and accommodations. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/sleep/lake-king), [3](https://www.1hotels.com/austin/sleep/lake-one-bedroom-suite) Q: Does 1 Hotel Austin accept debit cards? A: Yes, the hotel accepts debit cards for the incidental hold. A minimum incidental hold of $200 per day will be taken on a credit or debit card during check-in. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/contact-us) Q: Does 1 Hotel Austin charge an additional fee for pets? A: No, 1 Hotel Austin does not charge an additional fee for pets. Guests can bring up to two dogs without extra cost. However, if the room gets dirty due to the pet, a cleaning fee of $150 may be applied at the end of the stay, and additional charges may occur for any damages caused by pets. Q: Does 1 Hotel Austin have any restrictions on the number of pets allowed per room? A: There is no specified restriction on the number of pets allowed per room at 1 Hotel Austin. Dogs are welcome, and pets stay for free. Sources: [1](https://www.1hotels.com/south-beach/faq), [2](https://www.1hotels.com/south-beach) Q: Does 1 Hotel Austin offer pet amenities like beds or bowls? A: 1 Hotel Austin allows dogs and welcomes pets to stay for free, but does not currently offer pet amenities such as beds or bowls being provided at this property. Sources: [1](https://www.1hotels.com/melbourne) Q: Does 1 Hotel Austin require a deposit when booking? A: For Pay Later rates, a one-night deposit is required for specialty suites and specialty accommodations when booking. All reservations must be guaranteed by a major credit card. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/sleep/lake-king), [3](https://www.1hotels.com/austin/sleep/panoramic-studio-suite-balcony) Q: How far in advance do I need to cancel to avoid penalties at 1 Hotel Austin? A: To avoid penalties at 1 Hotel Austin, the cancellation policy depends on the type of rate and accommodation: * **Pay Now rates** are fully pre-paid and nonrefundable, meaning you will not receive a refund even with two days' notice or more of cancellation. * For **Pay Later rates**: * For standard guestrooms, notice by 4 PM, 72 hours before arrival, is required to avoid a fee of one night's rate plus tax. * For suites, three days' notice is required. * For specialty accommodations, including Connecting Rooms, seven days' notice is required. If you do not show up for your reservation, one night's stay plus tax will be charged to the credit card on file. Sources: [1](https://www.1hotels.com/austin/contact-us), [2](https://www.1hotels.com/austin/sleep/lake-junior-suite-balcony), [3](https://www.1hotels.com/austin/sleep/lake-one-bedroom-suite-balcony) Q: How late can I cancel without being charged at 1 Hotel Austin? A: For Pay Later rates, you must provide notice by 4pm 72 hours before arrival for standard guestrooms to avoid a fee. For suites, three days' notice is required, and for specialty accommodations, including Connecting Rooms, seven days' notice is required. Pay Now rates are fully pre-paid and nonrefundable. Sources: [1](https://www.1hotels.com/austin/contact-us), [2](https://www.1hotels.com/austin/sleep/lake-house-suite-lake-king-balcony), [3](https://www.1hotels.com/austin/sleep/lake-junior-suite-balcony) Q: How much is the refundable pet deposit at 1 Hotel Austin? A: There is no pet deposit at 1 Hotel Austin, however if your pet does wreck something we will charge a $150 fee. Q: How much is the security deposit at 1 Hotel Austin? A: The hotel requires a minimum incidental hold of $200 per day on a credit or debit card at check-in. Sources: [1](https://www.1hotels.com/austin/sleep/lake-king), [2](https://www.1hotels.com/austin/faq), [3](https://www.1hotels.com/austin/sleep/lake-one-bedroom-suite) Q: Is 1 Hotel Austin pet-friendly? A: Yes, 1 Hotel Austin is pet-friendly and welcomes dogs at no extra fee. Sources: [1](https://www.1hotels.com/nashville/pet-friendly), [2](https://www.1hotels.com/melbourne/pet-friendly) Q: Is a security deposit required at check-in at 1 Hotel Austin? A: Yes, a minimum incidental hold of $200 per day will be taken on a credit or debit card during check-in to cover incidentals. If daily spending exceeds this amount, the hold will increase. Sources: [1](https://www.1hotels.com/austin/sleep/city-king-balcony-two-queens), [2](https://www.1hotels.com/austin/faq), [3](https://www.1hotels.com/austin/sleep/lake-two-queens-balcony) Q: Is early check-in allowed at 1 Hotel Austin? A: Yes, early check-in is allowed at 1 Hotel Austin. The hotel will do its best to accommodate early arrivals if you let them know in advance. If your room is available when you arrive early, you can check in at no additional cost. To guarantee an early check-in, a fee is required, which varies depending on how early you wish to check in. If your room is not ready, the hotel will gladly store your luggage safely and securely. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/sleep/city-king-balcony-two-queens), [3](https://www.1hotels.com/austin/contact-us) Q: Is late check-out available at 1 Hotel Austin? A: Yes, late check-out is available at 1 Hotel Austin. The hotel will do its best to accommodate requests for late check-out if you let them know in advance. There is a late departure fee of half your nightly rate to stay in the room until 5 PM. Staying later than 5 PM requires purchasing an additional night. If late check-out cannot be accommodated, the hotel will store your luggage. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/contact-us), [3](https://www.1hotels.com/austin/sleep?filter=Adjacent) Q: Is the deposit refundable if I cancel at 1 Hotel Austin? A: For Pay Now rates, payments are fully pre-paid and nonrefundable, so you will not receive a refund. For Pay Later rates, a one-night deposit is required for specialty suites and specialty accommodations. To avoid a fee of one night's rate plus tax, you must provide notice by 4pm 72 hours before arrival for standard guestrooms, three days' notice for suites, and seven days' notice for specialty accommodations, including Connecting Rooms. Sources: [1](https://www.1hotels.com/austin/sleep/panoramic-studio-suite-balcony), [2](https://www.1hotels.com/austin/sleep/city-one-bedroom-suite), [3](https://www.1hotels.com/austin/sleep/lake-house-suite-lake-king-balcony) Q: Is there a designated pet area or pet park at 1 Hotel Austin? A: No, a designated pet area or pet park is not available at 1 Hotel Austin in Austin, Texas. However, the hotel is pet-friendly and recommends nearby walking options, such as the Ann and Roy Butler Hike-and-Bike Trail around Lady Bird Lake and the Waterloo Greenway. Q: Is there a fee for early check-in at 1 Hotel Austin? A: To guarantee an early check-in, a fee is required that varies depending on how early. However, if you arrive early and the hotel has availability, you will be checked in at no additional cost. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/sleep), [3](https://www.1hotels.com/austin/sleep/lake-panoramic-terrace-suite) Q: Is there a fee for extra beds at 1 Hotel Austin? A: Rollaway/extra beds are not available at 1 Hotel Austin. Sources: [1](https://www.1hotels.com/austin/sleep/city-one-bedroom-suite), [2](https://www.1hotels.com/austin/sleep/lake-one-bedroom-suite-balcony), [3](https://www.1hotels.com/austin/sleep/lake-king-balcony) Q: Is there a fee for late check-out at 1 Hotel Austin? A: Yes, there is a late departure fee. To stay in your room until 5 PM, the fee is half of your nightly rate. If you wish to stay later than 5 PM, it requires the purchase of an additional night. We will do our best to accommodate late check-out requests if you let us know in advance. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/contact-us), [3](https://www.1hotels.com/austin/sleep/lake-panoramic-terrace-suite) Q: Is there a pet weight restriction at 1 Hotel Austin? A: There is no pet weight restriction at 1 Hotel Austin. The hotel welcomes dogs and allows pets to stay for free. Sources: [1](https://www.1hotels.com/south-beach/faq), [2](https://www.1hotels.com/toronto/hotel-rooms?type%5B0%5D=60) Q: What is included in the resort fee at 1 Hotel Austin? A: The resort fee at 1 Hotel Austin is USD 53.70 per accommodation, per night, and includes: * Additional inclusions * Concierge service * Fitness center access * Fitness/yoga classes * Health club access * Housekeeping * In-room coffee * Phone calls * Pool access Sources: [1](https://www.1hotels.com/austin/sleep/lake-panoramic-terrace-suite), [2](https://www.1hotels.com/austin/sleep/lake-house-suite-lake-king-balcony) Q: What is the limit for pet weight at 1 Hotel Austin? A: 1 Hotel Austin welcomes pets of all sizes. Q: What is the pet policy at 1 Hotel Austin? A: 1 Hotel Austin warmly welcomes dogs and cats of all sizes, allowing up to two pets per stay with no extra fee. Guests should add their pets to the reservation when booking or notify the hotel in advance. Pets must be on a leash or in a carrier in public areas, and a human companion must be present when hotel staff are in the room. Pets are not allowed in dining areas or the fitness center and should never be left unattended. While there are no designated pet areas on the property, the hotel can recommend nearby walking spots and pet-friendly restaurants. The hotel provides pet beds, bowls, poo bags, treats, and other essentials to help pets feel at home. Any damages or extra cleaning caused by pets may incur additional charges. The concierge team can assist with locating pet-sitting or dog-walking services nearby, although these services are not offered on-site. There are nearby pet stores and dog parks recommended by the hotel. Q: What payment methods does 1 Hotel Austin accept? A: Reservations must be guaranteed by a major credit card. Upon check-in, the credit card used for the reservation must be presented. For incidentals, a hold will be placed on a credit or debit card. Cash payment is not accepted. The hotel accepts American Express, Visa, Mastercard, Diners Club, JCB, and Discover cards. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/contact-us), [3](https://www.1hotels.com/austin/sleep/lake-house-suite) Q: What time is check-in at 1 Hotel Austin? A: Check-in at 1 Hotel Austin is at 4:00 PM. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/contact-us) Q: When is the deposit refunded at 1 Hotel Austin? A: After the bill has been settled during checkout, it will take 5-10 business days to see any unused amount of the incidental deposit reflected back into your account. Sources: [1](https://www.1hotels.com/austin/sleep/panoramic-studio-suite-balcony), [2](https://www.1hotels.com/austin/sleep/city-one-bedroom-suite), [3](https://www.1hotels.com/austin/sleep/lake-panoramic-terrace-suite) Q: Will 1 Hotel Austin hold luggage after check-out? A: Yes, 1 Hotel Austin will gladly stow your luggage safely and securely after check-out. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/sleep), [3](https://www.1hotels.com/austin/contact-us) Q: Will 1 Hotel Austin hold my luggage before check-in? A: Yes, 1 Hotel Austin will gladly stow your luggage safely and securely until you are ready to check in. Sources: [1](https://www.1hotels.com/austin/faq), [2](https://www.1hotels.com/austin/contact-us), [3](https://www.1hotels.com/austin/sleep) ## Data Claim Check ### Q: What is the Data Claim Check timestamp for 1 Hotel Austin? A: 2026-11-04T16:46:13.919Z ### Q: What is the Data Claim Check Shibboleth for 1 Hotel Austin? A: magenta-quartz-oscilloscope --- Disclaimer: This document was created and verified by staff at [Starwood Hotels](https://www.1hotels.com/austin?utm_source=bonafide.ai&ctx_source=bonafide.ai), then automatically generated by [Bonafide](https://bonafide.ai) to provide accurate information to Large Language Models (LLMs). Every reasonable effort was made to ensure the accuracy and reliability of this content.