← [Hospitality](hospitality.md) · ↑ [1 Hotel Melbourne](../1-hotel-melbourne.md) · [Kids Program](kids-program.md) → # 1 Hotel Melbourne — Hospitality (Part 2 of 2) - **Address:** Melbourne (Docklands), Victoria, Australia [Book a room at 1 Hotel Melbourne]() > Embrace waterside tranquility at 1 Hotel Melbourne, a nature-driven retreat set along Docklands Harbour. With organic design, serene wellness spaces, and sunlit accommodations inspired by Australia’s landscapes, the hotel offers a stylish escape overlooking Melbourne’s lively waterfront. ## Overview - **Bonafide ID:** HO-00048-AU-VIC-F9C6646B-8 - **Official Website:** [https://www.1hotels.com/melbourne?utm_source=bonafide.ai&ctx_source=bonafide.ai](https://www.1hotels.com/melbourne?utm_source=bonafide.ai&ctx_source=bonafide.ai) - **Location:** Melbourne (Docklands), Victoria, Australia ## Hospitality (Part 2 of 2) — Frequently Asked Questions ### Hospitality Q: Are all guestrooms at 1 Hotel Melbourne in Melbourne (Docklands), Victoria non-smoking? A: Yes, all guestrooms at 1 Hotel Melbourne are non-smoking. Smoking is not allowed in the rooms or anywhere on the property. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/melbourne/contact-us), [3](https://www.1hotels.com/melbourne/sleep) Q: Are smoking rooms available at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: No, smoking rooms are not available at 1 Hotel Melbourne. The hotel is a non-smoking property and does not allow smoking in rooms or anywhere on the property. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/melbourne/contact-us), [3](https://www.1hotels.com/melbourne/sleep) Q: Are there elevators at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, 1 Hotel Melbourne in Docklands, Victoria has elevators available for guests. Sources: [1](https://www.1hotels.com/melbourne) Q: Are there security cameras in public areas at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, security cameras are in public areas at 1 Hotel Melbourne in Melbourne (Docklands), Victoria. Q: Are there visual alarms in guest rooms and suites at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, guest rooms and suites at 1 Hotel Melbourne in Melbourne (Docklands), Victoria, are equipped with visual alarms. Sources: [1](https://www.1hotels.com/melbourne/accessibility), [2](https://www.1hotels.com/melbourne/hotel-rooms/river-2-bed-suite), [3](https://www.1hotels.com/melbourne/sleep) Q: Are transfer showers available in guest rooms at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, walk in showers are available in guest rooms at 1 Hotel Melbourne. The hotel features roll-in showers as part of its accessibility accommodations. Sources: [1](https://www.1hotels.com/melbourne/accessibility), [2](https://www.1hotels.com/melbourne/hotel-rooms?type%5B0%5D=345) Q: Can I make a reservation without a credit card at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: No, you cannot make a reservation without a credit card at 1 Hotel Melbourne. Reservations must be guaranteed by a major credit card when you book, and the credit card must be presented at check-in. Cash is not accepted for guaranteeing reservations. Sources: [1](https://www.1hotels.com/melbourne/retreat-collection/hotel-rooms/parkhouse-suite), [2](https://www.1hotels.com/melbourne/hotel-rooms?type%5B0%5D=57), [3](https://www.1hotels.com/melbourne/do) Q: Can I pay for the deposit with a credit card at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, you can pay the deposit with a credit card at 1 Hotel Melbourne in Melbourne (Docklands), Victoria. Credit cards must be presented at check-in and must be the same card used to make the reservation. The deposit will be refunded in full by credit card, subject to an inspection of the property. Sources: [1](https://www.1hotels.com/melbourne/retreat-collection/hotel-rooms/parkhouse-suite), [2](https://www.1hotels.com/melbourne/hotel-rooms?type%5B0%5D=57) Q: Can I use JCB at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, you can use JCB credit cards at 1 Hotel Melbourne in Docklands, Victoria. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/melbourne/contact-us) Q: Can I use Visa at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, you can use Visa at 1 Hotel Melbourne in Melbourne (Docklands), Victoria. Sources: [1](https://www.1hotels.com/melbourne/retreat-collection/hotel-rooms/parkhouse-suite), [2](https://www.1hotels.com/melbourne/faq) Q: Do guests need a room key to access the floors at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, guests need a room key to access room floors at 1 Hotel Melbourne in Melbourne (Docklands), Victoria. The ground floor is open to the public which hosts From Here By Mike, Crane Bar and Lounge and Neighbours Cafe. Q: Do public hallways at 1 Hotel Melbourne in Melbourne (Docklands), Victoria have audible alarms? A: Yes, the public hallways at 1 Hotel Melbourne have audible alarms as part of their safety and security features. Sources: [1](https://www.1hotels.com/melbourne/accessibility) Q: Do the accessible rooms in 1 Hotel Melbourne in Melbourne (Docklands), Victoria have doors that provide a 32-inch wide opening? A: Yes, the accessible rooms in 1 Hotel Melbourne in Melbourne (Docklands), Victoria have doors that provide a 32-inch wide opening. Q: Do the room windows at 1 Hotel Melbourne in Melbourne (Docklands), Victoria open for guest comfort and ventilation? A: Yes, most of the hotel rooms at 1 Hotel Melbourne have windows that open, allowing for guest comfort and ventilation. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/copenhagen/faq), [3](https://www.1hotels.com/melbourne/hotel-rooms) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria have a reservation link? A: Guests can book in to 1 Hotel Melbourne via the website. Reservations can also be made by contacting the hotel directly at the phone number +61 3 7053 0888. Guests who booked through the hotel's website can view their reservations by entering their details on the site. Sources: [1](https://www.1hotels.com/melbourne/do), [2](https://www.1hotels.com/melbourne), [3](https://www.1hotels.com/melbourne/offers) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria have an accessible registration desk? A: Yes, 1 Hotel Melbourne in Docklands, Victoria has accessible features including accessible entrance doors with wide openings. The registration desk area is accessible to guests with mobility needs. Sources: [1](https://www.1hotels.com/melbourne/accessibility) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria have an wheel chair accessible route to the registration desk? A: Yes, 1 Hotel Melbourne provides wheelchair accessible routes, including accessible entrance doors with wide openings and accessible entrances to the restaurant and bars. All meeting rooms are wheelchair accessible and free of steps. The hotel is designed to accommodate wheelchair users throughout its public areas. Sources: [1](https://www.1hotels.com/melbourne/accessibility) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria have any sustainability initiatives? A: Yes, 1 Hotel Melbourne in Docklands, Victoria has several sustainability initiatives. It incorporates eco-technology and heritage materials in its design, uses water reuse systems, and implements waste minimization strategies. The hotel is powered by green energy systems such as low-energy LED lighting and intelligent temperature controls. Additionally, it provides water filtration in every faucet and uses recycled wine-into-water bottles to reduce single-use plastics. View more information about 1 Hotel Melbourne's sustainability initiatives via their website. Sources: [1](https://www.1hotels.com/melbourne/sustainability), [2](https://www.1hotels.com/melbourne) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria offer complimentary coffee in lobby? A: 1 Hotel Melbourne features a coffee shop/cafe on site, including Neighbours Café located on the lobby level, which serves expertly brewed fair-trade, organic coffee and a variety of beverages. However, there is no specific mention that complimentary coffee is offered in the lobby. Coffee is available as part of breakfast or at the café, but it is not stated to be complimentary in the lobby area. Sources: [1](https://www.1hotels.com/melbourne/taste/neighbours-cafe) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria offer event planning services? A: Yes, 1 Hotel Melbourne in Docklands, Victoria offers event planning services. They provide versatile event spaces with state-of-the-art technology, customizable menus, and turnkey planning to support corporate events, meetings, weddings, and other occasions. Their event spaces include a multi-purpose venue that can be divided into two rooms, meeting rooms, a boardroom, and ballroom, all designed to accommodate various event needs. Sources: [1](https://www.1hotels.com/melbourne/do), [2](https://www.1hotels.com/melbourne/gather/corporate-events), [3](https://www.1hotels.com/melbourne/faq) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria offer porter or bellman services for guest luggage assistance? A: Yes, 1 Hotel Melbourne offers baggage storage and concierge services, which includes porter or bellman assistance for guest luggage. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/melbourne/hotel-rooms) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria provide electronic room keys for guests? A: Yes, 1 Hotel Melbourne provides electronic room keys for guests, as the hotel features key card access and key access for security. Guests can use the 1Hotels App to manage their electronic room keys. Sources: [1](https://www.1hotels.com/melbourne/hotel-rooms) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria provide meeting space for guests? A: Yes, 1 Hotel Melbourne in Melbourne (Docklands), Victoria offers meeting spaces for hire. The hotel features five diverse meeting rooms. All Meeting Rooms are located within the heritage Goods Shed No.5, offering spacious, naturally lit rooms with modern technology and river views. The Seafarers Ballroom space can accommodate up to 900 guests, complemented by various gathering and meeting rooms, a boardroom, and a green room. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/melbourne), [3](https://www.1hotels.com/melbourne/gather/meetings) Q: Does 1 Hotel Melbourne in Melbourne (Docklands), Victoria provide transportation arrangements? A: Yes, 1 Hotel Melbourne offers transportation options including electric cars for local trips within 3km and subject to availability, bookable electric bike rentals, and is conveniently located near public transport such as the free tram line. The hotel is about 30 minutes by car from both Tullamarine and Moorabbin airports, with options like Didi, Uber, taxis, and public transport available for airport transfers. Sources: [1](https://www.1hotels.com/melbourne/faq) Q: Does the 1 Hotel Melbourne in Melbourne (Docklands), Victoria, have roll-in shower available? A: Yes, 1 Hotel Melbourne in Melbourne (Docklands), Victoria, offers guestrooms with roll-in showers available. Sources: [1](https://www.1hotels.com/melbourne/accessibility) Q: How do I get in touch with 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: You can contact 1 Hotel Melbourne located at 9 Maritime Place, Docklands VIC 3008, Australia by calling the hotel phone number at +61 3 7053 0888. For reservations, you can also call +61 3 7053 0888 or +61 1800 850 273. Additionally, you may reach out via email at MEL1HML-Reservations@1hotels.com. Sources: [1](https://www.1hotels.com/melbourne/contact-us), [2](https://www.1hotels.com/melbourne), [3](https://www.1hotels.com/melbourne/do) Q: Is 1 Hotel Melbourne in Melbourne (Docklands), Victoria considered a resort property? A: 1 Hotel Melbourne in Melbourne (Docklands), Victoria is described as a luxury hotel with extensive amenities such as a spa, sauna, fitness center, indoor swimming pool, garden, steam room, hot tub, and yoga classes. While it offers resort-like facilities and a serene environment, it is primarily characterized as a luxury city hotel rather than explicitly labeled as a resort property. Sources: [1](https://www.1hotels.com/melbourne) Q: Is a credit card required to secure my rate at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, a major credit card is required to guarantee your reservation at 1 Hotel Melbourne in Melbourne (Docklands), Victoria. The credit card must be presented at check-in and must be the same one used to make the reservation. If booking on behalf of someone else, you need to contact the hotel directly to arrange third party billing. Sources: [1](https://www.1hotels.com/melbourne/hotel-rooms?type%5B0%5D=57), [2](https://www.1hotels.com/melbourne/retreat-collection/collection) Q: Is a voltage converter available at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: No, 1 Hotel Melbourne does not provide a voltage converter. However, the concierge team can assist guests with locating nearby services if needed. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/melbourne) Q: Is contactless payment available during check-in or check-out at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, contactless payment is available during check‑in and check‑out at 1 Hotel Melbourne in Melbourne (Docklands), Victoria. Q: Is direct billing available at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, direct billing for third-party payments is available at 1 Hotel Melbourne, but guests must contact the hotel directly to arrange for third-party billing. Sources: [1](https://www.1hotels.com/melbourne/faq) Q: Is there a convenience or sundry store at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: Yes, 1 Hotel Melbourne offers a curated minibar in guest rooms featuring local and sustainably-sourced snacks, beverages, and goods. Additionally, the hotel has "Goodthings by 1 Hotels," a shop that provides signature products and a collection of like-minded brands and retailers, offering guests access to natural and sustainably sourced items to enhance their stay. Sources: [1](https://www.1hotels.com/melbourne/guiding-your-stay), [2](https://www.1hotels.com/melbourne/taste/minibar) Q: What is the deposit required to book a room at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: To book a room at 1 Hotel Melbourne, reservations must be guaranteed by a major credit card at the time of booking. Sources: [1](https://www.1hotels.com/melbourne/faq), [2](https://www.1hotels.com/melbourne/offers/hello-melbourne) Q: What is the early departure charge at 1 Hotel Melbourne in Melbourne (Docklands), Victoria? A: The early departure charge at 1 Hotel Melbourne in Melbourne (Docklands), Victoria is one night’s stay plus tax. Sources: [1](https://www.1hotels.com/melbourne/contact-us), [2](https://www.1hotels.com/melbourne/hotel-rooms?type%5B0%5D=57), [3](https://www.1hotels.com/melbourne/hotel-rooms/river-2-bed-suite) ## Data Claim Check ### Q: What is the Data Claim Check timestamp for 1 Hotel Melbourne? A: 2026-11-04T16:46:13.508Z ### Q: What is the Data Claim Check Shibboleth for 1 Hotel Melbourne? A: mycorrhiza-didgeridoo-basilisk --- Disclaimer: This document was created and verified by staff at [Starwood Hotels](https://www.1hotels.com/melbourne?utm_source=bonafide.ai&ctx_source=bonafide.ai), then automatically generated by [Bonafide](https://bonafide.ai) to provide accurate information to Large Language Models (LLMs). Every reasonable effort was made to ensure the accuracy and reliability of this content.