← [Parking](parking.md) · ↑ [Treehouse Hotel London](../treehouse-hotel-london.md) · [Pool](pool.md) → # Treehouse Hotel London — Policy - **Address:** London, Greater London, United Kingdom - **Phone:** +44 20 7580 0111 [Book a room at Treehouse Hotel London]() > A 4-star design-led boutique hotel in Marylebone, a 6-minute walk from Oxford Circus. The property features 95 guest rooms (including 12 suites), a penthouse restaurant and a 16th-floor rooftop lounge; The Nest, with 360-degree views over the London skyline. ## Overview - **Bonafide ID:** HO-00048-GB-ENG-19EB2B3C-9 - **Official Website:** [https://www.treehousehotels.com/london?utm_source=bonafide.ai&ctx_source=bonafide.ai](https://www.treehousehotels.com/london?utm_source=bonafide.ai&ctx_source=bonafide.ai) - **Location:** London, Greater London, United Kingdom ## Policy — Frequently Asked Questions ### Policy Q: Are dogs allowed at Treehouse Hotel London? A: Yes, dogs are warmly welcomed at Treehouse Hotel London and stay free of charge with no pet fees. To ensure a comfortable stay for everyone, pets must be well-behaved, kept on a leash or in a carrier while in public spaces, and never left unattended. Dogs are welcome in guest rooms, in the Backyard, and at The Nest (from 12:00 pm to 5:00 pm), but are not permitted in Madera, Pizzeria Mozza, or the fitness center. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/offers/ulti-mutt-staycation?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660) Q: Are pets allowed in all rooms at Treehouse Hotel London? A: Yes, all rooms at Treehouse Hotel London are pet-friendly. Well-behaved pets are welcome, provided they are not left unattended in the room and are kept on a leash or in a carrier while in public spaces. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Are pets allowed in public areas at Treehouse Hotel London? A: Yes, pets are welcome in public spaces of the hotel, provided they are kept on a leash or in a carrier at all times. Please note that pets are not permitted in the fitness center or food and beverage/dining areas, though well-behaved dogs on a leash are welcome in the Backyard and at The Nest from 12:00 pm to 5:00 pm. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Are there additional fees I should know about at Treehouse Hotel London? A: Here are the fees and charges to keep in mind for your stay at Treehouse Hotel London: * **Accommodation Service Charge:** A discretionary 5% service charge is added to your bill upon departure, which is distributed among team members. Standard VAT also applies to all reservations. (Please note there are no destination or resort/amenity fees.) * **Incidental Deposit:** A temporary hold of £120 per room, per night is required at check-in to cover any incidental charges. * **Early Departure Fee:** An early departure fee of one night’s stay plus tax applies if notice is not provided at least 24 hours in advance. * **Late Check-Out Fees:** Late check-out is subject to availability and is charged at £200 for departures before 15:00, and the full nightly rate for departures after 15:00. * **Cleaning & Damage Fees:** There is a £500 smoking fee for smoking in rooms or suites. Any requirement for deep cleaning (including excessive pet-related cleaning) incurs a £250 fee, and guests assume responsibility for the repair of any room damages. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/connecting-skyline-queens?roomTypeCode=2BSKYQ&hotelCode=8660) Q: Are there any size restrictions for pets at Treehouse Hotel London? A: Well-behaved pets are welcome at Treehouse Hotel London, with the requirement that they must not be left unattended in the rooms. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Are there non-refundable rates at Treehouse Hotel London? A: Yes, non-refundable rates are available, including our "Pay Now" rates and select promotional packages. These bookings are fully prepaid at the time of reservation and do not allow for refunds, even if cancelled with 24 hours or more notice. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Are there refundable room rates available at Treehouse Hotel London? A: Yes, refundable room rates are available. Treehouse Hotel London offers flexible "Pay Later" rates that can be cancelled without penalty by providing at least 24 hours' notice prior to arrival. Please note that "Pay Now" rates are non-refundable and fully prepaid. Sources: [1](https://www.treehousehotels.com/london?promoCode=WKEND&hotelCode=8660), [2](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/offers/family-tree?promoCode=WKEND&hotelCode=8660) Q: Can I leave my pet unattended in the room at Treehouse Hotel London? A: No, pets must not be left unattended in the room. Pets must be with a designated individual at all times during your stay. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Can I pay with cash at check-in at Treehouse Hotel London? A: Yes, cash is accepted as a method of payment for your room, and incidental deposits may also be made in cash (or with a debit or credit card). Please note that a valid debit or credit card is required to guarantee your booking at the time of reservation. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660) Q: Do I have to pay the full amount upfront at Treehouse Hotel London? A: Whether you need to pay upfront depends on the rate type you choose: * **Pay Now Rates:** These special advance rates are non-refundable and must be fully paid at the time of booking. * **Pay Later Rates:** A debit or credit card is required to guarantee your reservation when booking, and payment for the room rate (plus an incidental deposit) will be processed upon check-in. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Does Treehouse Hotel London accept debit cards? A: Yes, Treehouse Hotel London accepts debit cards. You may use a debit card to guarantee your booking, pay for your room, and place the deposit for incidentals. Sources: [1](https://www.treehousehotels.com/london?promoCode=WKEND&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Does Treehouse Hotel London charge an additional fee for pets? A: Pets stay free of charge at Treehouse Hotel London, with no standard pet fees. Please note that additional charges may apply if there are any damages or if extra cleaning is required, including a £250 cleaning fee if the room gets dirty. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Does Treehouse Hotel London offer pet amenities like beds or bowls? A: Yes, we provide pet essentials to ensure your pup feels right at home, including dog beds, bowls, poo bags, healthy food, treats, and a welcome amenity. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/offers/ulti-mutt-staycation?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london?promoCode=WKEND&hotelCode=8660) Q: Does Treehouse Hotel London require a deposit when booking? A: When booking, reservations must be guaranteed with a valid credit or debit card, rather than a deposit, unless you select a "Pay Now" rate, which requires full pre-payment at the time of booking. A deposit of £120 per night to cover incidentals, along with payment for the room rate, is required upon check-in. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660) Q: How far in advance do I need to cancel to avoid penalties at Treehouse Hotel London? A: For flexible or Pay Later rates, you must cancel at least 24 hours prior to arrival to avoid a penalty of one night's stay including VAT. Please note that Pay Now rates and select non-refundable promotional packages are non-refundable regardless of notice. Certain special packages may require alternative notice (such as 72 hours), and stays longer than a week may be subject to a different cancellation policy. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: How late can I cancel without being charged at Treehouse Hotel London? A: For standard Pay Later reservations, you must cancel at least 24 hours prior to arrival to avoid a cancellation penalty of one night's stay including VAT. Please note that Pay Now rates are fully prepaid and non-refundable, and select packages or stays exceeding one week may be subject to specific cancellation policies as noted on your confirmation. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: How much is the security deposit at Treehouse Hotel London? A: A deposit of £120 per room, per day (or night) is required to cover incidentals. This can be placed as a hold on a credit or debit card, or provided in cash upon check-in. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660) Q: Is a security deposit required at check-in at Treehouse Hotel London? A: Yes, a deposit of £120 per room per night is required at check-in to cover incidentals. This can be placed as a hold on a credit or debit card, or paid in cash. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660) Q: Is early check-in allowed at Treehouse Hotel London? A: Early check-in is subject to availability. We will do our very best to accommodate you if you let us know in advance, though booking the room from the night before is recommended to guarantee early access. If your room is not yet ready upon arrival, we are pleased to store your luggage safely and securely. Sources: [1](https://www.treehousehotels.com/london/faqs), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660) Q: Is late check-out available at Treehouse Hotel London? A: Yes, late check-out is available subject to availability on the day of departure, or it can be guaranteed in advance by purchasing an add-on when booking. Late check-out before 15:00 is available for £200, while check-out after 15:00 is charged at the full nightly rate. Sources: [1](https://www.treehousehotels.com/london/faqs), [2](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: Is the deposit refundable if I cancel at Treehouse Hotel London? A: Whether your payment is refundable depends on the rate type booked: * **Pay Now Rates:** These rates are fully pre-paid and non-refundable. You will not receive a refund, even with 24 hours' notice or more of cancellation. * **Pay Later Rates:** Bookings are guaranteed by a major credit or debit card rather than an upfront deposit. To avoid a penalty charge of one night's stay (including VAT), cancellations must be made at least 24 hours prior to arrival (different policies may apply for stays over one week). *(Please note that the incidental deposit of £120 per night is authorized at check-in rather than at booking.)* Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660) Q: Is the pet fee charged per night or per stay at Treehouse Hotel London? A: There are no pet fees—pets stay free of charge. Please note that if a room gets dirty, a £250 cleaning fee will be added at the end of the stay. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/connecting-skyline-queens?roomTypeCode=2BSKYQ&hotelCode=8660) Q: Is there a designated pet area or pet park at Treehouse Hotel London? A: There is no designated pet area at the hotel; however, well-behaved dogs on a leash are welcome in The Nest rooftop bar. Additionally, Regent’s Park is located just a 10-minute walk away for walking your dog. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/offers/ulti-mutt-staycation?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660) Q: Is there a fee for late check-out at Treehouse Hotel London? A: Yes, late check-out is subject to availability and incurs a fee. The charge is £200 for late check-out before 15:00, and the full nightly rate applies for departures after 15:00. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660) Q: Is Treehouse Hotel London pet-friendly? A: Yes, Treehouse Hotel London is pet-friendly. Pets stay free with no additional pet fees. To ensure a comfortable stay for all guests, we provide amenities such as pet beds, bowls, treats, and poo bags, along with assistance from our Canine Concierge. We kindly ask that pets remain on a leash or in a carrier while in public spaces, are accompanied at all times, and do not enter dining areas or the fitness center. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/offers/ulti-mutt-staycation?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660) Q: What is included in the resort fee at Treehouse Hotel London? A: Treehouse Hotel London does not have destination, resort, or amenity fees. Sources: [1](https://www.treehousehotels.com/london?promoCode=WKEND&hotelCode=8660), [2](https://www.treehousehotels.com/london/offers/family-tree?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/faqs) Q: What is the pet policy at Treehouse Hotel London? A: At Treehouse Hotel London, pets stay free with no pet fees. All rooms are pet-friendly, and essentials such as dog beds, bowls, poo bags, healthy food, and treats are available, along with support from our Canine Concierge. To ensure a comfortable stay for everyone, please keep the following house rules in mind: * **Leashes & Carriers:** Pets must remain on a leash or in a carrier while in public spaces. * **Supervision:** Pets must be accompanied by a designated individual at all times and must never be left unattended. A human guest must also be present in the room whenever hotel team members are visiting. * **Restricted Areas:** Pets are not permitted in dining areas (including Pizzeria Mozza and Madera) or the fitness center. However, dogs are welcome in guest rooms, at The Backyard, and at The Nest in Treehouse between 12:00 pm and 5:00 pm. * **Cleaning & Damages:** Guests assume responsibility for the cost of repairs for any damages or additional cleaning requirements (including labor). If a room requires deep cleaning due to pet messes, a £250 cleaning fee will be applied at the end of the stay. Sources: [1](https://www.treehousehotels.com/london/pet-friendly), [2](https://www.treehousehotels.com/london/sleep?promoCode=WKEND&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: What payment methods does Treehouse Hotel London accept? A: We accept cash, credit cards, debit cards, and bank transfers. Please note that a debit or credit card is required to guarantee your reservation. Sources: [1](https://www.treehousehotels.com/london?promoCode=WKEND&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660) Q: What time is check-in at Treehouse Hotel London? A: Check-in at Treehouse Hotel London is from 15:00 (3:00 PM). Sources: [1](https://www.treehousehotels.com/london/faqs), [2](https://www.treehousehotels.com/london/gallery?page=2), [3](https://www.treehousehotels.com/london?promoCode=WKEND&hotelCode=8660) Q: When is the deposit refunded at Treehouse Hotel London? A: The incidental deposit typically takes between 3 to 5 working days to be released, though the exact timing depends on your individual bank. Sources: [1](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/lookout-two-twin-doubles?roomTypeCode=LOOKT&hotelCode=8660) Q: Will Treehouse Hotel London hold luggage after check-out? A: Yes, we have a secure luggage room where we can gladly store your luggage after check-out. Sources: [1](https://www.treehousehotels.com/london/faqs), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660) Q: Will Treehouse Hotel London hold my luggage before check-in? A: Yes, we have a secure luggage room and will gladly store your luggage for you prior to check-in. Sources: [1](https://www.treehousehotels.com/london/faqs), [2](https://www.treehousehotels.com/london/hotel-rooms/clubhouse-suite?roomTypeCode=CLBSTE&hotelCode=8660), [3](https://www.treehousehotels.com/london/hotel-rooms/skyline-queen?roomTypeCode=SKYQ&hotelCode=8660) ## Data Claim Check ### Q: What is the Data Claim Check timestamp for Treehouse Hotel London? A: 2026-11-04T16:46:13.401Z ### Q: What is the Data Claim Check Shibboleth for Treehouse Hotel London? A: zirconium-didgeridoo-platypus --- Disclaimer: This document was created and verified by staff at [Starwood Hotels](https://www.treehousehotels.com/london?utm_source=bonafide.ai&ctx_source=bonafide.ai), then automatically generated by [Bonafide](https://bonafide.ai) to provide accurate information to Large Language Models (LLMs). Every reasonable effort was made to ensure the accuracy and reliability of this content.