Hospitality
Q: Are all guestrooms at 1 Hotel Austin non-smoking?
A: Yes, all guestrooms at 1 Hotel Austin are non-smoking. The property is smoke-free, and smoking in guestrooms or suites will incur significant fees.
Q: Are bathtub grab bars available for guest safety at 1 Hotel Austin?
A: Yes, 1 Hotel Austin provides grab bars in bathtubs for guest safety in accessible guestrooms.
Q: Are blackout curtains provided in the rooms at 1 Hotel Austin to block out light?
A: Yes, rooms at 1 Hotel Austin in Austin, Texas provide blackout curtains to block out light.
Q: Are connecting rooms available at 1 Hotel Austin?
A: Yes, 1 Hotel Austin offers connecting rooms. They have several types of connecting rooms available with city views, lake views, and balconies. These connecting suites are spacious and ideal for families or groups of 4-6 people, providing ample space to unwind and shared living areas.
Q: Are hearing accessible rooms and/or kits available at 1 Hotel Austin?
A: Yes, 1 Hotel Austin offers guestrooms with communication features for guests with hearing impairments. These include assistive listening devices available in accessible meeting spaces, closed captioning on televisions, telephones with volume controls, TTY machines provided upon request, digital alarm clocks with sound and strobe light, and visual/audible emergency alarms.
Q: Are there elevators at 1 Hotel Austin?
A: Yes, 1 Hotel Austin has a lift (elevator) available for guests.
Q: Can guests rent a car directly from a rental desk at 1 Hotel Austin?
A: No, guests cannot rent a car directly from an on-site rental desk at 1 Hotel Austin in Austin, Texas. However, the hotel offers a fully electric Audi e-tron house car and test-drive program for guests, available on a first-come, first-served basis, with house-car service provided for short trips within a roughly three-mile radius.
Q: Can I pay for the deposit with a credit card at 1 Hotel Austin?
A: Yes, at 1 Hotel Austin, reservations must be guaranteed by a credit card at booking, and guests are required to present a credit card at check-in. Cash is not accepted for payment. A photo ID and credit card must be shown upon check-in, and incidental charges may require a hold on the credit card.
Q: Can I request early check-in or late check-out at 1 Hotel Austin?
A: Yes, you can request early check-in or late check-out at 1 Hotel Austin. They will do their best to accommodate your request if you let them know in advance. Early check-in is possible at no additional cost if there is availability; otherwise, a fee applies depending on how early you arrive. For late check-out, there is a fee of half your nightly rate to stay until 5pm, and staying later than 5pm requires purchasing an additional night. If early check-in or late check-out is not available, the hotel will gladly store your luggage safely until you are ready.
Q: Can I use Mastercard at 1 Hotel Austin?
A: Yes, Mastercard is accepted at 1 Hotel Austin as the property accepts credit cards for payment.
Sources: [1]
Q: Can I use Visa at 1 Hotel Austin?
A: Yes, Visa credit cards are accepted for payment at 1 Hotel Austin.
Sources: [1]
Q: Do guests need a room key to access the floors at 1 Hotel Austin?
A: Yes, guests need a room key to access the floors at 1 Hotel Austin in Austin, Texas.
Q: Do the accessible rooms in 1 Hotel Austin have doors that provide a 32-inch wide opening?
A: Yes. The accessible guestrooms at 1 Hotel Austin feature clear doorways that are 32 inches wide. Additionally, the accessible rooms at the hotel include features such as: * Easy-to-operate door hardware * Lowered door peepholes * Roll-in showers with grab bars and folding seats (or bathtubs with grab bars) * Lowered light switches, outlets, thermostats, and closet rods * Communication and hearing accessibility options (such as visual/audible alarms and visual doorbell notifications)
Q: Does 1 Hotel Austin charge a resort fee for guests?
A: Yes, 1 Hotel Austin charges a daily destination fee of $45 per room, exclusive of tax, applied at check-in. This fee is separate from the room rate and includes amenities such as a lobby farmstand with fresh seasonal fruit, bicycle rentals, an Audi Experience e-tron drive program, pet beds for four-legged guests, and daily fitness, wellness, and food and beverage experiences.
Q: Does 1 Hotel Austin have an wheel chair accessible route to the registration desk?
A: Yes, 1 Hotel Austin provides wheelchair accessible routes to the registration desk.
Sources: [1]
Q: Does 1 Hotel Austin offer digital check-in?
A: Yes, 1 Hotel Austin offers express check-in, and guests are required to download the hotel's mobile app before check-in, which supports digital check-in processes.
Q: Does 1 Hotel Austin offer free internet access for guests?
A: Yes, 1 Hotel Austin provides complimentary Wi-Fi internet access for registered hotel guests.
Q: Does 1 Hotel Austin offer porter or bellman services for guest luggage assistance?
A: Yes, 1 Hotel Austin in Austin, Texas offers porter or bellman services for guest luggage assistance.
Q: Does 1 Hotel Austin provide meeting space for guests?
A: Yes, 1 Hotel Austin provides multiple indoor and outdoor event spaces designed to host meetings, corporate events, and social gatherings. They offer several boardrooms with wall-to-ceiling windows and mounted TVs, a primary ballroom that can be divided into separate spaces, prefunction areas with natural light, outdoor terraces with views, and restaurant spaces suitable for events. Additionally, they offer custom event planning and catering options to support meetings and events.
Q: Does 1 Hotel Austin provide transportation arrangements?
A: Yes, 1 Hotel Austin provides transportation arrangements. They offer house car services that will take guests within a three-mile radius of the hotel. Additionally, guests can arrange transportation from Austin Bergstrom International Airport by contacting the concierge for arrangements and pricing. The hotel is also accessible via rideshare services, taxi, or bus, and there is a bus stop nearby at Cesar Chavez Street and Red River Street.
Q: Does the 1 Hotel Austin have guest evacuation plans in case of an emergency?
A: Yes, 1 Hotel Austin in Austin, Texas has guest evacuation plans in case of an emergency.
Q: Does the 1 Hotel Austin, have roll-in shower available?
A: Yes, 1 Hotel Austin offers accessible guestrooms that include roll-in showers with grab bars and a folding seat.
Q: Has 1 Hotel Austin received any official cleanliness or sanitation certification?
A: Yes, the management team at 1 Hotel Austin has undergone ServSafe® certification, which ensures enhanced safety training and educational materials related to cleanliness and sanitation.
Q: Is a credit card required to secure my rate at 1 Hotel Austin?
A: Yes, a credit card is required to guarantee your reservation at 1 Hotel Austin. Reservations must be secured with a major credit card at the time of booking. Additionally, a valid government or state-issued photo ID is required at check-in.
Q: Is a safe deposit box available at 1 Hotel Austin?
A: Yes, 1 Hotel Austin provides safes in the rooms that are large enough to accommodate a laptop, serving as safe deposit boxes for guests.
Sources: [1]
Q: Is smoking allowed at 1 Hotel Austin?
A: Smoking is not allowed in the rooms at 1 Hotel Austin, as it is a non-smoking property. However, there are designated smoking areas listed on the property map.
Q: Is the 1 Hotel Austin a "conversion", "Adaptive re-use" or "New build"?
A: The 1 Hotel Austin is a new build property rather than a conversion or adaptive re-use.
Sources: [1]
Q: Is the free internet at 1 Hotel Austin limited to certain hours or available 24/7?
A: The free WiFi internet access at 1 Hotel Austin is available 24/7 without any time limitations.
Q: Is the front desk open 24 hours at 1 Hotel Austin?
A: Yes, the front desk is open 24 hours at 1 Hotel Austin in Austin, Texas.
Q: Is there a nightly refresh service available at 1 Hotel Austin?
A: Yes, 1 Hotel Austin offers nightly refresh service.
Q: Is there an accessible route to guest room at 1 Hotel Austin?
A: Yes, there is an accessible route to guest rooms at 1 Hotel Austin. The hotel offers clear walkways, doors, and paths with level or ramped access to all public areas, including guest rooms.
Q: What enhanced hygiene or cleanliness protocols are in place at 1 Hotel Austin?
A: 1 Hotel Austin employs enhanced hygiene and cleanliness protocols including sanitization with hospital-grade, EPA-approved agents and activated oxygen spray bottles. The kitchen staff follows rigorous cleaning processes, and the management team has completed ServSafe® certification for advanced safety training. Hand sanitizer is available throughout public and team areas, and high-touch surfaces such as furniture, door handles, and elevators are sanitized multiple times daily. The hotel also offers contactless guest services via a mobile app to minimize physical contact.
Q: What is the guest services phone number at 1 Hotel Austin?
A: The guest services phone number at 1 Hotel Austin is 737-415-9800.
Q: What is the latitude (in degrees) of 1 Hotel Austin?
A: The latitude of 1 Hotel Austin is approximately 30.27 degrees.