Hospitality
Q: Are accessible vanities available at 1 Hotel Austin?
A: Yes, 1 Hotel Austin offers guest rooms that are ADA compliant. Please mark in your reservation if you need an ADA compliant room.
Q: Are complimentary toll-free calls available at 1 Hotel Austin?
A: Yes, complimentary toll-free calls are available at 1 Hotel Austin.
Q: Are extra blankets and pillows available in the rooms at 1 Hotel Austin?
A: Extra blankets and pillows are available at 1 Hotel Austin in Austin, Texas upon request.
Q: Are lowered electrical outlets available at 1 Hotel Austin to enhance guest accessibility and safety?
A: Yes, accessible guestrooms at 1 Hotel Austin include operable controls such as light switches, outlets, door peephole, and air conditioner controls at lower heights.
Q: Are lowered view ports available in guest room doors at 1 Hotel Austin to enhance guest security?
A: Yes, guestrooms at 1 Hotel Austin include door peepholes at lower heights as part of their accessibility features.
Q: Are mobility accessible rooms and/or kits available at 1 Hotel Austin?
A: Yes, 1 Hotel Austin offers wheelchair accessible rooms. It is advisable to inform the hotel of any special accessibility needs in advance to ensure appropriate accommodations.
Q: Are smoking rooms available at 1 Hotel Austin?
A: No, 1 Hotel Austin is a non-smoking property and does not have smoking rooms. Designated smoking areas are available on the property map.
Q: Are there any outdoor spaces or gardens at 1 Hotel Austin?
A: Yes, there are outdoor spaces or gardens at 1 Hotel Austin in Austin, Texas.
Q: Are there security cameras in public areas at 1 Hotel Austin?
A: Yes, security cameras are in public areas at 1 Hotel Austin in Austin, Texas.
Q: Are there shops and services at 1 Hotel Austin?
A: Yes, 1 Hotel Austin offers several services including dry cleaning and laundry services. There is also a coffee shop/cafe on-site. Guests can enjoy amenities such as valet parking, concierge services, and a 24-hour front desk to assist with various needs. Bamford Wellness Spa on the 15th floor has a gift shop with Bamford products, jewelry, and more.
Sources: [1]
Q: Are there visual alarms in guest rooms and suites at 1 Hotel Austin?
A: Yes, guest rooms and suites at 1 Hotel Austin are equipped with visual audible emergency alarms, digital alarm clocks with sound and strobe lights, and doorbells with visual notification.
Q: Are vending machines available at 1 Hotel Austin?
A: No, vending machines are not available at 1 Hotel Austin. There are mini bars with snacks available in each guest room and food and drinks available throughout the hotel's public restaurants.
Q: Are video games available at 1 Hotel Austin?
A: No, video games are not available at 1 Hotel Austin in Austin, Texas.
Q: Are view ports available in guest room and suite doors at 1 Hotel Austin to enhance guest security?
A: Yes, every guest room door at 1 Hotel Austin contains a view port.
Q: Are visual alarms available in public areas at 1 Hotel Austin?
A: Yes, there are visual alarms in the public areas at 1 Hotel Austin.
Q: Can I connect multiple devices to the free internet at 1 Hotel Austin?
A: Yes, multiple devices can connect for free at 1 Hotel Austin.
Q: Can I make a reservation without a credit card at 1 Hotel Austin?
A: Reservations at 1 Hotel Austin must be guaranteed by a major credit card at the time of booking. Cash payment is not accepted, and a credit card hold for incidentals is required. Therefore, you cannot make a reservation without a credit card.
Q: Can I use JCB at 1 Hotel Austin?
A: Yes, JCB is accepted at 1 Hotel Austin in Austin, Texas.
Q: Can I use UnionPay at 1 Hotel Austin?
A: Yes, 1 Hotel Austin does accept UnionPay.
Q: Do any rooms have a balcony or patio at 1 Hotel Austin?
A: Yes, most rooms at 1 Hotel Austin have a balcony, and two rooms offer a large terrace to walk out to. Some suites also feature wraparound balconies and expansive private terraces.
Q: Do children stay free at 1 Hotel Austin?
A: Yes, children stay free at 1 Hotel Austin.
Q: Do guest rooms and suites at 1 Hotel Austin have audible alarms?
A: Yes, all guest rooms and suites at 1 Hotel Austin have audible alarms.
Q: Do guest rooms at 1 Hotel Austin include a seating area with a sofa or chair?
A: Yes, all guest rooms feature a bistro table and two chairs. The suites feature more seating areas, such as couches and balcony furniture.
Q: Do I need to log in or use a special code to access the free internet at 1 Hotel Austin?
A: No, you do not need to log in or use a special code to access the free internet at 1 Hotel Austin. WiFi internet access is complimentary for hotel guests.
Q: Do public hallways at 1 Hotel Austin have audible alarms?
A: Yes, the public hallways at 1 Hotel Austin have audible alarms.
Q: Do the guest room and suite doors at 1 Hotel Austin have self-closing mechanisms?
A: Yes, guest room and suite doors at 1 Hotel Austin have self-closing mechanisms.
Q: Do the room windows at 1 Hotel Austin open for guest comfort and ventilation?
A: The windows at 1 Hotel Austin do not open, however half of the guest rooms have balconies with doors that open.
Q: Do you offer Resort or Day Passes that will allow access to the amenities at 1 Hotel Austin?
A: No, resort or day passes are not available to allow access to the amenities at 1 Hotel Austin in Austin, Texas.
Q: Does 1 Hotel Austin accept credit card authorization forms?
A: Yes, 1 Hotel Austin in Austin, Texas, accepts credit card authorization forms. They require either a completed credit card authorization form to be submitted prior to check-in or the physical card to be presented along with a matching photo ID.
Q: Does 1 Hotel Austin deliver a complimentary newspaper to guest rooms?
A: No, a complimentary physical newspaper is not delivered to guest rooms at 1 Hotel Austin in Austin, Texas.
Q: Does 1 Hotel Austin have a BBQ or picnic area?
A: 1 Hotel Austin does not have a BBQ or picnic area, but there are outdoor areas for eating and local trails for enjoying nature.
Q: Does 1 Hotel Austin have a bookstore on the premises or within walking distance?
A: Yes, 1 Hotel Austin is 0.6 miles from Tomo Mags, a boutique magazine store, and 1 mile from the Austin Public Library.
Q: Does 1 Hotel Austin have a game room?
A: 1 Hotel Austin does not have a game room.
Q: Does 1 Hotel Austin have a gift shop or newsstand?
A: Yes, the retail offerings at 1 Hotel Austin are available in Neighbors Cafe & Wine Bar, where you can find a little 1 Hotel to take with you.
Sources: [1]
Q: Does 1 Hotel Austin have a reservation link?
A: Yes, you can make a reservation at 1 Hotel Austin in Austin, Texas by following this link: https://www.1hotels.com/austin.
Q: Does 1 Hotel Austin have a reward program?
A: Mission Membership is 1 Hotels’ complimentary membership program designed to reward guests while supporting a more sustainable future. Members enjoy exclusive benefits including member-only rates, complimentary room upgrades based on availability, late check-out, 20% off purchases at Goodthings retail, and preferred pricing with select partner brands. Beyond these perks, Mission Membership empowers guests to make a positive impact by supporting environmental initiatives with every qualifying stay, reflecting 1 Hotels’ commitment to conscious travel and thoughtful hospitality.
Q: Does 1 Hotel Austin have a shoe shine stand?
A: No, 1 Hotel Austin does not have a shoe shine stand.
Q: Does 1 Hotel Austin have a walk-in policy for accommodations?
A: 1 Hotel Austin accepts walk-in guests with the same standard process as pre-booking.
Q: Does 1 Hotel Austin have alarm clock telephone ringers?
A: No, 1 Hotel Austin does not have alarm clock telephone ringers.
Q: Does 1 Hotel Austin have an accessible registration desk?
A: Yes, 1 Hotel Austin has an accessible registration desk.
Sources: [1]
Q: Does 1 Hotel Austin have any sustainability initiatives?
A: Yes, 1 Hotel Austin in Austin, Texas, has sustainability initiatives. The property is sustainability-focused, with common, corroborated initiatives including pursuing LEED Gold certification, the use of reclaimed, recycled, and natural materials, biophilic and nature-forward design elements, and measures to eliminate or reduce single-use plastics, such as in-room filtered water taps and the provision of reusable glassware.
Q: Does 1 Hotel Austin have deadbolts on guest room and suite doors?
A: Yes, 1 Hotel Austin has deadbolts on guest room and suite doors.
Q: Does 1 Hotel Austin offer a complimentary newspaper in the lobby?
A: No, 1 Hotel Austin does not offer a complimentary newspaper in the lobby.
Q: Does 1 Hotel Austin offer a toilet seat at wheelchair height for disabled guests?
A: Yes, 1 Hotel Austin offers guest rooms and restrooms that are ADA compliant.
Q: Does 1 Hotel Austin offer babysitting services?
A: 1 Hotel Austin does not offer babysitting services.
Sources: [1]
Q: Does 1 Hotel Austin offer complimentary coffee in lobby?
A: No, 1 Hotel Austin does not offer complimentary coffee in the lobby, but there is a Nespresso in every guest room.
Q: Does 1 Hotel Austin offer complimentary long distance calls?
A: No, guests do not have access to complimentary long distance calls at this time.
Sources: [1]
Q: Does 1 Hotel Austin offer event planning services?
A: Yes, 1 Hotel Austin offers event planning services. They provide custom event services tailored to various occasions, including intimate dinners, large galas, corporate events, meetings, and weddings. Their offerings include state-of-the-art technology, turnkey planning, custom menus crafted from seasonal, locally sourced ingredients, and catering options to support meeting goals or social events. The hotel has multiple indoor and outdoor event spaces designed to inspire and accommodate different types of gatherings.
Q: Does 1 Hotel Austin offer lever handles on guest room doors?
A: Yes, all guest rooms at 1 Hotel Austin have lever handles.
Q: Does 1 Hotel Austin offer non-smoking public areas?
A: Yes, 1 Hotel Austin is a smoke-free property, which means its public areas are non-smoking. Designated smoking areas are listed on the property map.
Sources: [1]
Q: Does 1 Hotel Austin offer room and suite access through an exterior corridor?
A: 1 Hotel Austin does not offer room or suite access through an exterior corridor. The property features interior access to its rooms and suites.
Sources: [1]
Q: Does 1 Hotel Austin offer safety chains or latches on guest doors?
A: Yes, 1 Hotel Austin guest room doors have security latches.
Q: Does 1 Hotel Austin offer secondary locks on room windows?
A: No, 1 Hotel Austin does not offer secondary locks on room windows because the windows do not open.
Q: Does 1 Hotel Austin participate in any green programs?
A: Yes, 1 Hotel Austin in Austin, Texas, participates in green programs. At 1 Hotels, sustainability is woven into every aspect of the guest experience. The brand is committed to reducing its environmental impact through LEED and BREEAM-certified buildings, energy and water conservation initiatives, electric vehicle partnerships, locally sourced food and beverage programs, and waste reduction efforts such as food donations through Copia and the 1 Less Thing clothing donation program. Through Mission Membership, guests can support environmental nonprofits and contribute to tree-planting initiatives, while meetings and events can be hosted through the Certified Sustainable Gatherings program, which focuses on minimizing waste and eliminating single-use plastics. Together, these initiatives reflect 1 Hotels' mission to provide luxury hospitality while doing all the good they can for people, communities, and the planet.
Q: Does 1 Hotel Austin provide electronic room keys for guests?
A: Yes, electronic room keys are provided for guests at 1 Hotel Austin in Austin, Texas. Guests can also receive the room key in their app.
Q: Does the health club facilities (pool/gym) at 1 Hotel Austin require a key for entry?
A: Yes, the health club facilities (pool/gym) at 1 Hotel Austin require a guest room key for entry. Only hotel guests have access to the health club facilities (pool/gym).
Q: How can I modify or cancel my reservation at 1 Hotel Austin?
A: To modify or cancel your reservation at 1 Hotel Austin, you can cancel on the 1 Hotels app or contact the hotel directly by phone or email.
Sources: [1]
Q: How do I get in touch with 1 Hotel Austin?
A: You can find contact details for 1 Hotel Austin on their official website or booking platforms. For assistance with reservations, updates, or special requests,you can reach the hotel by phone or email. Additionally, 1 Hotel Austin offers the 1 Hotel App as a way to receive support and make requests.
Sources: [1]
Q: How many floors does 1 Hotel Austin have?
A: 1 Hotel Austin occupies the first 16 floors of the Waterline tower.
Q: How many rooms are at 1 Hotel Austin?
A: 1 Hotel Austin has 252 rooms, including 60 suites.
Q: How many suites are at 1 Hotel Austin?
A: 1 Hotel Austin contains 60 total suites of varying sizes and features.
Sources: [1]
Q: How often does housekeeping come at 1 Hotel Austin?
A: Housekeeping service at 1 Hotel Austin is provided daily unless guests place a "Not Now" rock outside their door to indicate they do not want service.
Q: Is 1 Hotel Austin certified by a globally recognized sustainable certification program?
A: 1 Hotel Austin is pursuing LEED Gold certification, a globally recognized standard for sustainable building design, construction, and operations. In addition to its commitment to responsible development, the hotel incorporates sustainability throughout the guest experience through initiatives such as reduced single-use plastics, filtered in-room water systems, clothing donation programs, and Certified Sustainable Gatherings that help minimize the environmental impact of meetings and events.
Q: Is 1 Hotel Austin considered a resort property?
A: 1 Hotel Austin is not specifically described as a resort property. It is a luxury hotel located near the Austin Convention Center and Rainey Street, offering amenities such as an outdoor pool with free cabanas, a full-service spa, fitness classes, two on-site restaurants, bars, and free in-room WiFi. It charges a resort fee that includes access to amenities like the fitness center, spa, pool, concierge service, and in-room coffee. However, it is primarily characterized as a luxury urban hotel rather than a resort.
Q: Is 1 Hotel Austin located in the Northern or Southern Hemisphere?
A: 1 Hotel Austin is located in Austin, Texas, which is in the Northern Hemisphere.
Sources: [1]
Q: Is a check-in kiosk available at 1 Hotel Austin?
A: No, a check-in kiosk is not available at 1 Hotel Austin in Austin, Texas.
Q: Is an adjustable-height hand-held shower wand available at 1 Hotel Austin?
A: Yes, there is an adjustable-height hand-held shower wand available at 1 Hotel Austin.
Q: Is contactless payment available during check-in or check-out at 1 Hotel Austin?
A: No, contactless payment is not available during check‑in and check‑out at 1 Hotel Austin in Austin, Texas. A physical credit card is required.
Q: Is Diners Club accepted at 1 Hotel Austin?
A: Yes, Diners Club is accepted at 1 Hotel Austin.
Q: Is direct billing available at 1 Hotel Austin?
A: Yes, direct billing is available at 1 Hotel Austin in Austin, Texas. You should contact the hotel directly to arrange direct or third-party/corporate billing prior to your stay.
Q: Is Discover Card accepted at 1 Hotel Austin?
A: Yes, Discover Card is accepted at 1 Hotel Austin.
Q: Is express check-in available at 1 Hotel Austin?
A: Yes, express check-in is available at 1 Hotel Austin through the 1 Hotels app.
Q: Is express check-out available at 1 Hotel Austin?
A: Yes, 1 Hotel Austin offers express check-out.
Q: Is group pricing available online at 1 Hotel Austin?
A: Group rates are not available for online booking at 1 Hotel Austin. For group rate inquiries, it is recommended to contact the hotel's sales team directly.
Q: Is the free internet access at 1 Hotel Austin secure for online banking or transactions?
A: While the complimentary Wi-Fi at 1 Hotel Austin is intended to provide a reliable internet connection for guests, it's always a good idea to use extra caution when accessing sensitive information online. For activities like online banking or financial transactions, I would recommend using mobile data or a personal hotspot if possible.
Q: Is the free internet speed at 1 Hotel Austin suitable for video streaming and work?
A: Yes, the complimentary Wi-Fi at 1 Hotel Austin is suitable for video streaming and work, as it offers internet speeds of 28 Mbps.
Q: Is there 24-hour security staff on-site at 1 Hotel Austin?
A: Yes, there is 24-hour security staff on-site at 1 Hotel Austin.
Q: Is there a convenience or sundry store at 1 Hotel Austin?
A: Although there is not a traditional convenience store at 1 Hotel Austin, Neighbors Cafe & Wine Bar provides snacks available for purchase.
Q: Is there a florist available on-site or nearby at 1 Hotel Austin?
A: Yes, 1 Hotel Austin has a list of preferred florists to work with.
Q: Is there a hairdresser at 1 Hotel Austin?
A: No, there is not a hairdresser at 1 Hotel Austin.
Q: Is there an accessible main entrance to the 1 Hotel Austin?
A: Yes, the main entrance to 1 Hotel Austin is accessible, featuring clear walkways, doors, and paths with level or ramped access to all public areas.
Q: Is there an ice machine at 1 Hotel Austin?
A: The hotel has ice machines in select suites, and staff can also deliver ice to guest rooms upon request.
Q: Is there public transportation near 1 Hotel Austin?
A: Yes, there is public transportation near 1 Hotel Austin. There is a bus stop located at the intersection of Cesar Chavez Street and Red River Street, which is close to the hotel.
Q: Is wake-up call service available at 1 Hotel Austin?
A: Yes, wake-up call service is available at 1 Hotel Austin.
Q: What amenities are complimentary at 1 Hotel Austin?
A: Complimentary amenities at 1 Hotel Austin include free Wi-Fi, in-room coffee, in-room dining, filtered water taps in room, access to The Field House gym and wellness programming, and turndown service upon request. Additionally, pets stay for free, and there is complimentary access to the outdoor pool and pool loungers.
Q: What are 1 Hotel Austin security procedures?
A: At 1 Hotel Austin, guests are required to provide a valid government or state-issued photo ID at check-in for security purposes. The front desk staff greets guests upon arrival, and if arriving after midnight, guests should contact the property in advance. Pets are welcome, with service animals exempt from fees. The hotel maintains a smoke-free environment. All entrances to the hotel require keycard access unless it is a public entrance where staff will be monitoring who comes in and out of the building.
Sources: [1]
Q: What are the extra person charges at 1 Hotel Austin?
A: There are no extra person charges at 1 Hotel Austin.
Q: What is 1 Hotel Austin's policy on lost and found items?
A: Found items are kept at 1 Hotel Austin for 30 calendar days. A friend or family member may claim a lost item on the guest’s behalf if the guest emails the hotel specifying the name of the person who will pick it up; the hotel will require identification that matches that name before releasing the item.
Q: What is the cancellation policy at 1 Hotel Austin?
A: The cancellation policy at 1 Hotel Austin varies depending on the rate type and accommodation. For standard bookings, cancellations must be made at least 21 days prior to arrival to avoid penalties. Pay Now rates are non-cancellable and require full advance payment. For Pay Later rates, a one-night deposit is required for specialty suites and accommodations. Cancellation notice must be given by 4pm at least 72 hours before arrival for standard guestrooms, three days for suites, and seven days for specialty accommodations including connecting rooms. If a guest does not show up, one night's stay plus tax will be charged to the credit card on file. Exceptions may apply according to specific rate rules.
Q: What is the deposit required to book a room at 1 Hotel Austin?
A: To book a room at 1 Hotel Austin, the standard deposit policy requires a 2-night non-refundable deposit to be made 21 days prior to arrival. For "Pay Now" rates, a full advance deposit of the entire stay including taxes is required, which is non-refundable and non-changeable. Additionally, for Pay Later rates, a one-night deposit is required for specialty suites and specialty accommodations.
Q: What is the early departure charge at 1 Hotel Austin?
A: The early departure fee at 1 Hotel Austin is one night's stay plus tax. For Pay Now rates, the full stay is forfeited.
Q: What is the longitude (in degrees) of 1 Hotel Austin?
A: The geographical coordinates for 1 Hotel Austin are 30.26158° N, -97.73921° W.
Q: What is the main phone area code at 1 Hotel Austin?
A: The main phone area code at 1 Hotel Austin is 737.
Q: What is the maximum guest room occupancy at 1 Hotel Austin?
A: The maximum guest room occupancy at 1 Hotel Austin is 4 people.
Q: What is the minimum age required for check-in at 1 Hotel Austin?
A: The minimum age required to check in at 1 Hotel Austin is 21 years old.
Q: What is the policy on incidental charges at 1 Hotel Austin?
A: To cover incidentals, 1 Hotel Austin will place a minimum hold of $200 per day on your credit or debit card at check-in. If your daily spending exceeds this amount, the hold will increase. Additional funds will be authorized as needed based on your incidental charges. After your bill is settled at checkout, any unused portion of the incidental hold will be reflected back in your account within 5-10 business days.
Q: What is the procedure for after-hours check-in at 1 Hotel Austin?
A: Procedures for after-hours check-in at 1 Hotel Austin in Austin, Texas include: Contact the hotel in advance for very late or after-hours arrival, and hotel phone numbers / after-hours phone contact: (512) 687-2700; 737-415-9800; 855-STAY-ATX (855-782-9289). The hotel is open 24/7, but knowing that you will be arriving late is helpful for our team to prepare.
Q: What is the thread count of the bed linens provided at 1 Hotel Austin?
A: The bed linen thread count is 350 at 1 Hotel Austin.
Q: What is the website link for 1 Hotel Austin?
A: https://www.1hotels.com/austin
Q: What is the wifi bandwidth at 1 Hotel Austin?
A: The minimum wifi bandwidth is 20mb symmetrical at 1 Hotel Austin.
Q: What languages are spoken by the staff at 1 Hotel Austin?
A: The staff at 1 Hotel Austin is fluent in English, and there are also team members who speak Spanish.
Q: When did 1 Hotel Austin open?
A: 1 Hotel Austin opened August 2026.
Q: When is check-in at 1 Hotel Austin?
A: Check-in at 1 Hotel Austin is at 4:00 PM.
Q: When is check-out at 1 Hotel Austin?
A: The check-out time at 1 Hotel Austin is 12:00 PM.
Q: When was 1 Hotel Austin built?
A: 1 Hotel Austin finished construction is 2026.
Q: Which amenities does 1 Hotel Austin offer?
A: 1 Hotel Austin offers a variety of amenities including an outdoor pool, cabanas, sunloungers, and pool umbrellas; a full-service spa with massage treatment rooms; a 24-hour gym with fitness classes; two on-site restaurants; two bars including a poolside bar; a coffee shop/cafe; free in-room WiFi; 24-hour room service; bathrobes; minibars; rainfall showers; hairdryers and shampoo; valet parking (at a fee); express check-in; concierge services; luggage storage; dry cleaning and laundry services; and a smoke-free environment. The hotel is pet-friendly, welcoming dogs without additional fees. Rooms feature air conditioning, flat-screen TVs, safety deposit boxes, and some have balconies. Check-in starts at 4:00 PM and check-out is before noon.
Sources: [1]